PMO Manager (Virtual/Remote)

InductiveHealth • Atlanta, GA

41d • Remote

About The Position

We’re looking for a PMO Manager to lead and evolve our Project Management Office in a growing, mission-driven public health SaaS organization. You’ll manage and guide a team of approximately 4-7 Project Managers. This team is responsible for both new client implementations and existing client projects that could range in size from small to enterprise implementations. Beyond direction responsibility for successful client projects, you will improve and shape all standards, tools, and processes that keep our projects running smoothly and our clients engaged. This is a hands-on leadership role for someone who is as comfortable rolling up their sleeves to refine workflows as they are mentoring project managers and collaborating across departments like Client Success, Product, and DevOps. InductiveHealth is a provider of public health software and services. Primarily, we provide enterprise solutions across three areas of public health: Disease Surveillance, Syndromic Surveillance, and Immunization Information systems. Our clients are primarily State and Local public health departments as well as Federal public health agencies. Experience in public health agencies or government technology would be very beneficial, but is not required.

Requirements

• 7+ years of experience in project management and PMO leadership, with at least 2-3 years leading or managing a team of project managers.
• Proven success managing enterprise and large-scale SaaS software implementations with experience in a client-facing capacity. Projects routinely include complex data conversions, system to system integrations, and detailed workflow/security/reporting configurations.
• Strong understanding of project management methodologies.
• Hands-on experience using Smartsheet, Jira, and Microsoft 365 tools preferred. Experience in other project management tools a plus.
• Demonstrated ability to build, document, and roll out scalable project processes and governance structures.
• Excellent communication, organization, and stakeholder management skills; comfortable working cross-functionally and influencing with and without authority.
• Ability to balance strategic thinking with day-to-day operational execution.

Nice To Haves

• Experience leading PMO functions in a growing SaaS company or startup environment.
• Background and experience in government, public health, healthcare, or other regulated industries.
• Certifications such as PMP, CSM, or PMI-ACP.

Responsibilities

• Lead, coach, and develop a team of 4-7 Project Managers delivering projects of different sizes and scope to our clients. Projects will primarily involve delivery of our suite of SaaS products, but will also include a variety of internal projects.
• Define and continuously improve PMO frameworks, tools, and best practices for project delivery, governance, and reporting.
• Partner closely with the Client Success team to ensure smooth handoffs from contracting through implementation to long-term client engagement.
• Oversee project portfolio performance, tracking KPIs such as timelines, budgets, resourcing and burn rates, risks, and client satisfaction.
• Standardize documentation and project management methodologies to drive consistency and transparency across all client implementations.
• Understand client PMO requirements and needs to ensure compliance with our own internal processes.
• Collaborate with Product, Development, and Operations to streamline cross-functional processes and optimize delivery workflows.
• Champion the use of tools like Smartsheet, Salesforce, Jira, and Microsoft 365 to manage and report on project activity.
• Identify process bottlenecks and implement scalable solutions as our organization continues to grow.
• Provide executive-level reporting and insights to leadership on project/client health, resource needs, and delivery outcomes.

Benefits

• Virtual first, remote organization and culture
• Flexible Paid Time Off (PTO)
• 401(k) retirement plan with corporate matching
• Medical, prescription, vision, and dental coverage (multiple plans based on your needs)
• Short Term and Long Term Disability (for employee)
• Life Insurance (for employee)
• New Team Member support for home office setup

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees