PM Technical Support Operations
About The Position
We are looking for experience Safety drivers for our on-demand, autonomous ride-hailing company, to be at the forefront of turning the company's vision into reality. In this role, you'll always ensure safety, maintain vehicle readiness, complete software and hardware tests, and represent our client's brand as an ambassador to the public. You'll also assist and interact with multiple teams across the company, from computer vision, infrastructure, and sound design to strategy, vehicle engineering, and ride operations. We're looking for Technical rideshare drivers who are disciplined, team players. Working in this role will give you the opportunity to learn vehicle and personnel operations. You'll have a front-row seat to the operational complexities of realizing autonomous mobility and the chance to contribute to the future. Day to Day Operations as a Safety Driver : Provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision. Critical thinking to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer. Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds Proactively intervene when necessary, using system tools Log all interventions and key observations in real time (Notion/Google Sheets) Conduct post-trip reviews and flag any anomalies Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base Track and report operational metrics Ensure a clean shift handoff by communicating key context to the incoming Shift Lead
Requirements
- Experience in technical support, dispatch, or operations (e.g., IT, transportation)
- Strong decision-making skills under pressure
- High attention to detail and disciplined documentation practices
- Basic understanding of autonomous vehicle systems or a strong willingness to learn
Nice To Haves
- Experience with geolocation tools or Remote Command (RC) interfaces
- Familiarity with perception and planning concepts in autonomous systems
- Skills in log analysis or working with event data
Responsibilities
- Provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision.
- Critical thinking to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer.
- Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds
- Proactively intervene when necessary, using system tools
- Log all interventions and key observations in real time (Notion/Google Sheets)
- Conduct post-trip reviews and flag any anomalies
- Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base
- Track and report operational metrics
- Ensure a clean shift handoff by communicating key context to the incoming Shift Lead
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
