Technical Support
About The Position
At HTC, employees are provided a clear connection to new opportunities. Be a part of an award-winning team that passionately cares about their members. With your exceptional customer service skills and effective communication, you will excel on our Technical Support team. When you work inside our Technical Support Contact Center, you will provide solutions to members for the products and services they love all while sharing upcoming technology. Along your journey, you will see what is possible for your career at the nation’s largest telecommunications cooperative. What’s on the line for you in Technical Support? In a 24/7 in-bound contact center environment, Technical Support personnel diagnose potential technical or network related issues and guide members through step-by-step solutions for all lines of business. This isn't your average gig. This is a foot in the door with the nation's largest telecommunications cooperative.
Requirements
- Completed a high school degree or GED
- Customer service skills
- A solid understanding of the latest technology
- Experience with troubleshooting wired and wireless routers, modems, and other internet devices
- Be able to work flexible hours including evenings, weekends and holidays
Nice To Haves
- Ongoing Knowledge
- Outgoing Personality
- Effective Communication
- Calm Under Pressure
- Adaptability
Responsibilities
- Diagnose potential technical or network related issues
- Guide members through step-by-step solutions for all lines of business
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
