PM Field Service Supervisor

Warren CatOdessa, TX
35d

About The Position

The Service Supervisor - Field Service is responsible for directly supervising field service technicians and the daily operations of the Machine Field Service Department

Requirements

  • Requires a minimum high school diploma or equivalent and five years' experience in a related industry, as well as a depth of knowledge pertaining to machine service issues, business accounting, and leadership.
  • Ability to read, comprehend and interpret written instructions and procedures, business correspondence and routine reports.
  • Ability to write simple correspondence.
  • Ability to understand and present information in one-on-one and small group situations to customers or employees of the organization.
  • Employee is empowered to make decisions directly affecting their ability to perform the above duties and responsibilities.
  • Ability to define problems, collect data and establish facts. Ability to apply common sense understanding and deal with problems involving a few concrete variables in standardized situations. Must be able to follow routine protocols as well as identify when the routines do not apply in a specific situation.
  • The position requires the ability to develop priorities and adjust work plans to meet deadlines.
  • Must be capable and willing to learn CAT DBS System, Lotus Notes System and SIS.
  • Thorough knowledge of MS Excel, Word and PowerPoint and report writing applications, including but not limited to Cognos, Crystal Reports, and/or Tableau.

Nice To Haves

  • Prefer 2 years' experience in a supervisory role in a service industry.

Responsibilities

  • Manages in accordance with Safety First and Safety Starts with Me culture
  • Communicate and ensure a seamless transition of the machine field service processes to each Customer and internal departments.
  • Interprets company policies to workers and enforces safety & DOT regulations.
  • Established or adjusts work procedures to meet schedules.
  • Maximize efficiency and truck utilization through effective communication and scheduling.
  • Manage work order quality standards and technician responsibilities related to paperwork and reporting expectations.
  • Manage technician group and resources to maximize efficiency to reduce operational costs and meet targets for field service.
  • Manage technician payroll
  • Manage WIP in accordance with Warren CAT operational goals
  • Review and manage technician performance in alignment with established Key Performance Indicators
  • Responsible for customer satisfaction metrics and corrective action plans when goals are not met.
  • Establish and maintain exceptional business relationship with Warren CAT's customer base.
  • Responsible for the sale or the review of a quote as it pertains to a work order and managing profit margins within the work order.
  • Responsible for recruitment and retention of technician staff
  • Handle a large volume of phone calls in a timely manner while making accurate and precise decisions regarding prioritizing of all service calls.
  • Performs routine inspection of field service trucks for cleanliness and appearance.
  • Responsible for setting up maintenance schedules for all service trucks along with paper work.
  • Responsible for seeing that all service truck tooling is up to standards and a proper inventory of all tooling is kept and maintained.
  • Pro-actively establish effective relationships and support others in achieving high performance
  • Studies schedules and estimates worker hour requirements for completion of job assignment
  • Perform on call duties as assigned
  • Maintain a clean and organized work environment.
  • Display continuous respect, positive attitude and teamwork to achieve department and company goals.
  • Directly supervises field service technicians and the daily operations of the Machine Field Service Department

Benefits

  • We offer health, dental, vision, life, and more as a comprehensive benefits package.

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Industry

Electrical Equipment, Appliance, and Component Manufacturing

Education Level

High school or GED

Number of Employees

101-250 employees

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