Plumbing Service Dispatcher

Septic Blue

9d•$45,000 - $55,000

About The Position

Septic Blue is a leading provider of septic system services, specializing in septic tank pumping, inspections, repairs, and maintenance, has partnered with TeamOne Logistics, a workforce provider, to help maximize our growth potential. We pride ourselves on delivering high-quality service with a focus on customer satisfaction. We are looking for an experienced Dispatcher to join our growing team. Position Summary As our Dispatcher, you’ll play a vital role in keeping our operations running smoothly. You will coordinate daily service schedules, dispatch skilled technicians, and serve as the main point of contact between customers, field staff, and the office team. Your strong communication and organizational skills will ensure that every service call is handled efficiently and that customers receive the prompt, high-quality care we’re known for.

Requirements

Minimum 2 years’ experience as a service dispatcher (plumbing, HVAC, or similar industry preferred)
Strong organizational and multitasking abilities with keen attention to detail
Excellent communication and customer service skills
Ability to stay calm and effective under pressure in a dynamic environment
Proficient in Microsoft Office and dispatch or scheduling software
High school diploma or equivalent required

Responsibilities

Schedule and dispatch technicians for plumbing and repair services throughout the day
Plan efficient routes to maximize productivity and minimize downtime
Communicate with customers to confirm appointments, provide updates, and answer questions
Monitor job progress and technician availability to ensure on-time service delivery
Handle emergency service requests with professionalism and urgency
Maintain accurate records of service calls, job details, and customer communications
Collaborate with office and field teams to resolve scheduling or operational challenges
Provide general administrative support to keep operations running seamlessly