Plumbing Dispatcher
About The Position
Overview Atchley is looking for a reliable and detail-oriented Dispatcher to join our growing team! This is an exciting opportunity to be a vital part of our daily operations — ensuring our technicians are on the road, customers are taken care of, and service runs smoothly. If you enjoy fast-paced, team-focused environments, we want to hear from you! Why Join Our Team? Competitive pay with room to grow Medical, Dental, and Vision Insurance 401(k) with company match Life and Disability Insurance Paid Time Off (PTO) & Paid Holidays Ongoing training and career development A supportive, team-oriented company culture What You'll Do: Answer and prioritize emergency and non-emergency service calls Schedule and dispatch service technicians for installations and repairs (HVAC, Plumbing, and Electrical) Maintain accurate customer records in our database Coordinate with field teams to troubleshoot service issues Ensure clear and timely communication between customers and technicians Play a critical role in keeping operations running smoothly and efficiently What We’re Looking For: 2 years of experience in a call center, dispatch, or customer support role (required) Service Titan experience (Required) Experience in HVAC, Plumbing, or Electrical dispatch (preferred) Strong communication and problem-solving skills Ability to multitask and thrive in a fast-paced environment Team player with a customer-first attitude Familiarity with dispatching or scheduling software is a plus Location: In Office Pay: $18.00 – $22.00 per hour Job Type: Full-Time
Requirements
- 2 years of experience in a call center, dispatch, or customer support role (required)
- Service Titan experience (Required)
- Strong communication and problem-solving skills
- Ability to multitask and thrive in a fast-paced environment
- Team player with a customer-first attitude
Nice To Haves
- Experience in HVAC, Plumbing, or Electrical dispatch (preferred)
- Familiarity with dispatching or scheduling software is a plus
Responsibilities
- Answer and prioritize emergency and non-emergency service calls
- Schedule and dispatch service technicians for installations and repairs (HVAC, Plumbing, and Electrical)
- Maintain accurate customer records in our database
- Coordinate with field teams to troubleshoot service issues
- Ensure clear and timely communication between customers and technicians
- Play a critical role in keeping operations running smoothly and efficiently
Benefits
- Competitive pay with room to grow
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Life and Disability Insurance
- Paid Time Off (PTO) & Paid Holidays
- Ongoing training and career development
- A supportive, team-oriented company culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
