Plumbing Manager

PERMA-PIER FOUNDATION REPAIR OF TEX•San Antonio, TX

10h

About The Position

We are seeking an experienced Plumbing Manager / Supervisor to lead and support field plumbing teams across the San Antonio, Austin, and Houston markets. This role is responsible for supervising daily operations, ensuring high-quality workmanship, driving performance, and supporting plumbing technicians with on-site job sales using Salesforce. The ideal candidate is a hands-on leader with strong technical expertise, customer-facing sales support skills, and a commitment to service excellence.

Requirements

5+ years of plumbing experience (residential and/or commercial).
Strong understanding of on-site selling and customer communication.
Experience using Salesforce or similar CRM platforms to manage estimates and job opportunities.
Knowledge of Texas plumbing codes and local jurisdiction requirements.
Valid driver’s license with a clean driving record.
Strong leadership, coaching, and problem-solving skills.
Comfortable working in the field and supporting technicians in live customer situations.

Nice To Haves

Previous experience as a Plumbing Supervisor, Manager, Lead Plumber, or Field Manager preferred.
Texas Journeyman or Master Plumber license preferred (or ability to obtain).

Responsibilities

Supervise, coach, and support plumbing technicians in residential and/or commercial service and installation.
Conduct ride-alongs and job site visits to ensure quality, safety, efficiency, and professionalism.
Assist technicians with troubleshooting, diagnostics, and complex plumbing issues.
Support technicians in real time with pricing, scope clarification, and solution recommendations while on-site.
Assist plumbing technicians with on-site job selling, including reviewing estimates, explaining repair or replacement options, and helping close jobs when needed.
Ensure all estimates, opportunities, and job details are accurately entered and updated in Salesforce.
Coach technicians on best practices for presenting options, value-based selling, and customer communication.
Review sales activity, close rates, and pipeline data in Salesforce to identify coaching and improvement opportunities.
Partner with management to improve sales consistency, pricing accuracy, and revenue performance.
Train and mentor technicians on technical skills, customer interactions, and sales processes.
Monitor productivity, conversion rates, callbacks, and customer satisfaction metrics.
Provide ongoing coaching and corrective action when performance standards are not met.
Assist with hiring, onboarding, and training of new plumbing technicians.
Handle customer escalations and pricing questions professionally and promptly.
Ensure technicians maintain a clean, professional appearance and follow company standards.
Review completed jobs for workmanship quality, proper documentation, and billing accuracy.
Ensure compliance with Texas plumbing codes, local municipal requirements, and safety standards.
Promote a strong safety culture through regular meetings and job site audits.
Review work orders, estimates, invoices, and timecards for accuracy.
Communicate regularly with leadership on team performance, sales trends, and operational needs.
Assist with scheduling, dispatch coordination, and workload planning.