Area Manager - Plumbing

STANCIL•Lowell, NC

About The Position

At Stancil Services, leadership is more than managing projects—it’s about empowering people. The Area Manager – Plumbing plays a key role in leading field operations to ensure plumbing projects are completed efficiently, safely, and to the highest standard of quality. This position oversees Territory and Assistant Territory Field Managers, ensuring that every plumbing project is staffed appropriately, equipped with the right tools and materials, and completed on time and on budget. The Area Manager serves as both a mentor and a problem-solver—driving operational success through strong organization, time management, and a collaborative, hands-on approach.

Requirements

High school diploma or equivalent (GED, college, technical, or trade school accepted).
Two (2) years of field management or construction management experience required.
Strong computer skills, including Microsoft Office Suite.
Ability to learn new business-specific software systems.
Valid driver’s license for 3+ years and insurable under the company policy.
Demonstrate professionalism and accuracy in a fast-paced environment while maintaining attention to detail.
Maintain confidentiality of company information and act with integrity in all interactions.
Exhibit consistent reliability, attendance, and punctuality in alignment with company policy.
Communicate clearly and effectively with team members, customers, and subcontractors.
Manage multiple priorities and adapt to changing conditions without compromising quality.
Show strong leadership and problem-solving skills with a focus on teamwork and operational excellence.
Build and maintain relationships founded on trust, openness, and candor—both internally and externally.
Demonstrate motivation, initiative, and a positive attitude in support of company growth.
Collaborate with department heads and field agents to ensure smooth operational workflows.
Meet or exceed operational objectives within deadlines and budget parameters.
Position requires work in both office and field environments, including frequent travel between job sites.
Regular use of hands to handle tools, materials, and equipment; frequent standing, climbing, kneeling, and crouching required.
Must be able to sit, talk, and hear throughout the workday and occasionally lift objects up to 75 pounds.
Requires the ability to drive or ride in a vehicle for two (2) or more hours at a time.
Exposure to varied weather conditions, including heat above 90°F, cold below 32°F, and precipitation.

Nice To Haves

Fluency in Spanish a plus but not required.

Responsibilities

Participate in the hiring and training of Territory Field Managers and Assistant Territory Field Managers.
Organize, schedule, and oversee the work of Territory and Assistant Territory Field Managers.
Conduct timely, constructive performance evaluations and provide coaching for professional development.
Manage employee discipline and terminations in accordance with company policy.
Manage the execution of plumbing services to ensure all projects meet deadlines and budget goals.
Train Territory Field Managers through a structured 4-6 week onboarding program.
Provide daily coaching on field execution, quality standards, and CRM usage.
Support the professional growth, confidence, and performance of Territory Field Managers.
Build and manage daily schedules for Assistant Territory Field Managers.
Provide coverage for Territory Field Managers during PTO or absences.
Participate in the interview and selection process for Territory Field Manager candidates.
Conduct 6-month coaching reviews and provide input for annual performance evaluations.
Incentivize and hold Territory Field Managers accountable for performance outcomes.
Oversee logistical planning, workflow, and resource allocation across territories.
Approve variance purchase orders for subcontractors exceeding preset limits.
Lead and maintain Quality Assurance initiatives and train Territory Field Managers on standards compliance.
Develop and refine Standard Operating Procedures (SOPs) to increase efficiency.
Monitor subcontractor performance and communicate any issues to the Production Compliance Manager.
Report material discrepancies or field concerns to the Field Operations Manager.
Collaborate with the Internal Operations team to review scopes of work and ensure proper execution.
Assist with field issue resolution, de-escalating customer concerns and escalating major issues as needed.
Foster and maintain positive relationships with customers, Territory Field Managers, vendors, and subcontractors.
Other related duties as assigned.