Plumbing Customer Service Rep

Straight Shooter Plumbing And Rooter • Hayden Lake, ID

25d • Onsite

About The Position

At Straight Shooter Plumbing and Rooter , our Plumbing Customer Service Rep is the face of our business and the person who sets the tone for positive client experiences. Our Hayden, ID office is hiring a results-driven problem solver to join us full-time and help our clients with whatever they need. You'll occasionally deal with unhappy clients and gruff personalities, so we need someone who doesn't take things personally and can de-escalate heated discussions. If you meet the following qualifications, apply to become our new Plumbing Customer Service Rep: You'll work closely with clients, management, and the technicians to provide seamless plumbing services. If an unhappy person calls, you'll professionally handle the situation and do what you can to make things right. At Straight Shooter Plumbing and Rooter, we are the #1 local plumbing company in North Idaho, providing comprehensive plumbing services with unmatched expertise. Established in 2020, our team of experienced contractors brings over 30 years of combined industry knowledge, ensuring top-quality workmanship and peace of mind. We value our employees and offer a range of benefits to show our team how much we appreciate them. Our employee-centric approach means that we prioritize the well-being of our team and ensure a supportive work environment where everyone can grow and develop as professionals.

Requirements

• 2+ years of customer service experience in a trade industry
• Thick skin with the ability to communicate with unhappy people and handle rough personalities
• Ability to de-escalate tense situations and achieve positive outcomes
• Dependable work ethic, attention to detail, and ability to stay calm under pressure
• Ability to use computers and communicate over the phone
• Excellent communication and time management skills
• Friendly attitude and a willingness to go the extra mile for customers
• Commitment to working with a team and getting the job done right

Nice To Haves

• Experience using a CRM or scheduling software

Responsibilities

• Answering incoming phone calls, responding to online inquiries, and accurately scheduling service appointments
• Coordinating technicians' schedules and dispatching them to jobs efficiently
• Informing customers about the technician's arrival time, letting them know about any updates, and following up after an appointment to ensure satisfaction

Benefits

• Competitive pay based on experience
• PTO
• Growth and advancement opportunities in a rapidly expanding company
• Supportive, professional, and drama-free office environment
• Ability to collaborate with a team that takes pride in completing impressive work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed