Customer Service Representative (HVAC/Plumbing)

Swift Pro • Chantilly, VA

3d • $18 - $24

About The Position

At SwiftPro, we’ve built something different—an honest, hardworking team where skill and dedication are recognized and rewarded. We’re a fast-growing, established company in the HVAC and plumbing world, focused on delivering top-quality service while making customers feel like family. As we grow, we’re looking for a experienced Customer Service Representative to join our crew, take charge, and help us level up our company. We’re looking for a Customer Service Representative who knows the trades (HVAC or Plumbing) inside and out, and knows how to connect with who matters most – our customers. This isn’t just a job—it’s a chance to lead, solve real problems, and build something that lasts. You’ll ensure daily customer satisfaction by connecting, communicating, and creating a positive atmosphere for our customers and technicians. If you’re a hands-on CSR professional in the trades who’s ready to roll up your sleeves, tackle challenges head-on, and earn a spot in a company that’s going places, we want to hear from you.

Requirements

• High school diploma or equivalent required
• Previous customer service experience required; HVAC, plumbing, or home services experience preferred
• Strong phone etiquette and communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficient in basic computer systems and scheduling software (ServiceTitan experience is a must)
• Comfortable handling customer concerns and resolving issues calmly

Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional and courteous manner
• Schedule, confirm, and manage HVAC/Plumbing service and maintenance appointments
• Dispatch technicians and communicate job details, changes, or delays
• Create and update customer records, work orders, and service tickets
• Collect payments, process invoices, and assist with billing questions
• Follow up with customers regarding service satisfaction and unresolved issues
• Support technicians with paperwork, parts requests, and job documentation
• Maintain accurate records in dispatch or CRM software
• Assist with outbound calls for appointment reminders, maintenance renewals, and promotions
• Other related duties as assigned

Benefits

• Top-dollar pay that matches your skills and experience.
• Bonuses and commissions —get rewarded for going above and beyond.
• Great benefits and paid time off because hard work deserves balance.
• Growth opportunities —we’re building something big, and there’s room to move up.
• A no-BS culture —supportive, straightforward, and focused on getting the job done.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED