Service Technician – Plumbing & HVAC

Master Plumbing and Heating • Ludlow, VT

3d

About The Position

The Service Technician is responsible for troubleshooting, repairing, and maintaining residential and light commercial plumbing and HVAC systems with a focus on quality, professionalism, and safety. This is a client-facing role best suited for a self-motivated technician who takes pride in their work and delivers an exceptional service experience.

Requirements

• 5+ years of verifiable experience in residential or light commercial plumbing and/or HVAC service.
• Proficient with diagnostic tools, combustion analysis, refrigerant recovery, electrical troubleshooting, and hydronic systems.
• Current Vermont gas or plumbing license strongly preferred (or ability to obtain).
• Universal EPA Certification preferred.
• Strong interpersonal and customer service skills.
• Experience using field service apps (e.g., Jobber, ServiceTitan, etc.) is a plus.
• Valid driver's license with a clean driving record.
• Ability to lift 50+ lbs, work in tight spaces, and handle Vermont winters.
• Willingness to work flexible hours during peak seasons.

Nice To Haves

• Experience using field service apps (e.g., Jobber, ServiceTitan, etc.) is a plus.

Responsibilities

• Diagnose and repair a wide range of HVAC and plumbing issues, including boilers, heat pumps, water heaters, ERVs, AC units, water softeners, radon systems, and more.
• Perform preventative maintenance visits for MasterCare membership clients and seasonal homeowners.
• Clearly communicate findings, repair options, and service recommendations to customers.
• Accurately complete service documentation using our field management software (Jobber).
• Collaborate with dispatchers, office staff, and parts procurement to ensure timely and efficient job completion.
• Participate in rotating on-call emergency service schedule for nights and weekends (additional pay).
• Maintain clean, organized service vehicles and a professional appearance at all times.
• Uphold all company safety protocols and adhere to local and state codes.
• Mentor and train junior apprentices as needed.

Benefits

• Competitive hourly wage based on experience
• Overtime pay + On-call differentials
• Company vehicle and gas card
• Tool allowance
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Uniforms, tablet/iPad, and company-provided field technology
• Continuing education and paid training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed