Plumbing Customer Service-Dispatch

Septic Blue

19h•$17 - $22

About The Position

Septic Blue is a leading provider of septic system services, specializing in septic tank pumping, inspections, repairs, and maintenance, has partnered with TeamOne Logistics, a workforce provider, to help maximize our growth potential. We’re expanding and looking for detail-oriented, customer-focused professionals to join our team as Customer Service and Dispatch Representatives in our call center. This is a full-time, direct-hire opportunity with excellent benefits and room to grow within our company! Why You’ll Love Working With Us At Septic Blue, Inc., we believe in investing in our people. When you join our team, you’ll enjoy: $17-22/hr based on experience Opportunities for career growth and internal promotion—we love to promote from within! Comprehensive benefits package, including medical, dental, and vision coverage available on 1st day of employment! 401(k) plan with company match. Paid vacation, sick time, and holidays, plus premium pay for worked holidays. A casual and supportive work environment where your contributions are valued.

Requirements

1+ years of customer service experience, preferably in a call center or dispatch environment in home services, liquid waste, or solid waste.
Basic proficiency in Microsoft Word and Outlook.
Ability to quickly learn new software systems
Strong organizational and multitasking skills—able to manage multiple priorities efficiently.
Exceptional communication and customer service skills—friendly, courteous, and professional at all times.

Nice To Haves

experience with ServiceTitan is a plus.

Responsibilities

Answering inbound service requests via phone (primarily), email, or fax in a professional and courteous manner.
Coordinating service calls by preparing routing information and scheduling appointments with our dispatch team.
Following up to confirm appointments are completed by required deadlines.
Adjusting or canceling bookings when needed while maintaining a positive customer experience.
Accessing and updating customer records to ensure accurate and current account information.