Players Club Representative

Churchill Downs•North Chesterfield, VA

7d•Onsite

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie's Gaming Emporium, Rosie's Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARY The Players Services Representative performs all transactions presented. Serves as guest contact and key data entry clerk for Players Card database information.ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for performing verifications on loose and bundled money, coin transactions and check cashing. Processes jackpots, cashes checks, redeems valid gaming vouchers received from guests for an equivalent amount of cash and redeems gaming vouchers for cash. Other transactions may occur. Works as Player Services Representative, Mutuel Teller, and/or Count Room Attendant as needed. Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company's Responsible Gaming Plan. Maintains and is held accountable for all funds entrusted on an assigned shift Balances all money transactions and paperwork Handle guest financial transactions Monitors for fraud, forged/counterfeit currency and/or vouchers Balances all funds under his/her responsibility and prepare reconciliation reports accordingly Ensures that the cash inventory is always well secured Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements Accurately and efficiently performs data entry tasks associated with Players Club memberships Records and reports databased information to management; may assist in updating database files Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events Must have knowledge of the player tracking system software Follows all standard operating procedures and cash handling procedures Issues food coupons, up to authorized limit, to guests Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor. #Colonialdowns

Requirements

Excellent verbal and written communication skills
Proficiency in computer skills, including Microsoft Office, preferred.
Professional demeanor and ability to communicate well with the public.
Knowledge of cash handling skills
Knowledge of gaming regulations, compliance requirements, and best practices
High school diploma or equivalent required
Minimum of three (3) months cash handling experience preferred in related field.
A combination of education and experience may be considered
Must obtain and maintain valid Virginia Racing Commission License
The Team Member may be required to stand and walk for extended periods of time.
While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The Team Member may be required to lift and/or move up to 50 pounds.
The Team Member may be required to work long hours, including nights, weekends, and holidays.
The noise level in the work environment is usually moderate to loud.
The work environment may vary in levels of crowds, noise and flashing lights depending on the assigned station and guest volume.

Responsibilities

Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
Processes jackpots, cashes checks, redeems valid gaming vouchers received from guests for an equivalent amount of cash and redeems gaming vouchers for cash. Other transactions may occur.
Works as Player Services Representative, Mutuel Teller, and/or Count Room Attendant as needed.
Safeguards company assets and adheres to all player services policies and procedures to include Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company's Responsible Gaming Plan.
Maintains and is held accountable for all funds entrusted on an assigned shift
Balances all money transactions and paperwork
Handle guest financial transactions
Monitors for fraud, forged/counterfeit currency and/or vouchers
Balances all funds under his/her responsibility and prepare reconciliation reports accordingly
Ensures that the cash inventory is always well secured
Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service
Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements
Accurately and efficiently performs data entry tasks associated with Players Club memberships
Records and reports databased information to management; may assist in updating database files
Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events
Must have knowledge of the player tracking system software
Follows all standard operating procedures and cash handling procedures
Issues food coupons, up to authorized limit, to guests
Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position supervisor.