Grand Lake Casino-posted about 11 hours ago
$14 - $14/Yr
Full-time • Entry Level
Onsite

The Players Club Representative is responsible for the duties and functions of Grand Lake Casino's Players Club.

  • Provides exceptional customer service to all Casino patrons.
  • Develops and maintains a friendly, courteous rapport with customers and staff.
  • Listens to customer needs and ensures customer satisfaction while complying with Casino guidelines.
  • Identifies, establishes and inspires enrollments to prospective Players Club members.
  • Communicates properly with guests with reference to preparation of players club cards.
  • Prepares new cards, replacement cards, and update information in the player tracking system for guests.
  • Completes all required paperwork and forms in a precise, efficient and timely manner.
  • Promotes & executes special events, promotions and services to guests.
  • Encourages patrons’ participation in marketing efforts.
  • Explains all games and promotions.
  • High school diploma or G.E.D., customer service experience, and basic computer skills required.
  • Ability to multitask and work as part of the team and to promote a cooperative approach between departments.
  • Ability to work under pressure and meet tight deadlines.
  • Skilled in the use of Microsoft Suite and Adobe.
  • Skilled in customer and guest services.
  • Excellent written and verbal communication skills.
  • Skilled in problem solving and critical thinking.
  • Required to obtain and maintain a Seneca Cayuga tribal gaming license and a state issued I.D.
  • All applicants must successfully pass a pre-employment drug screening prior to beginning employment.
  • Must be at least 18 years of age.
  • Position requires the ability to twist, stoop, bend, use extensive and repetitive hand movements, and lift up to 35 lbs.
  • It requires the ability to stand for extended periods and input data, may require sitting or standing for entire shifts.
  • Must be able to work in a casino environment which includes high levels of smoke, dust, noise, and bright flashing lights.
  • Position requires flexibility to work any shift including weekends and holidays.
  • You must be able to pass a drug screen with negative results.
  • Employees are expected to know existing Grand Lake Casino policies and know to refer to those policies when necessary.
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