Players Club Representative - Customer Service Representative

Dania Entertainment Cen•Dania Beach, FL

12d•Onsite

About The Position

Working at our casino is about providing FUN and SPECTACULAR Customer Service and being a Team Player! Join our Players Club team and be part of the fun and excitement, while providing great customer service to our guests.

Requirements

High school diploma or GED preferred.
Bilingual (English and Spanish) strongly preferred.
1-2 years of customer service experience preferred.
Excellent customer service skills required.
Strong written, oral and interpersonal communication skills.
Must have keen attention to detail.
Must have knowledge of Microsoft Office programs.
Must be willing to learn Players Club and box office systems.
Must be flexible and able to work well independently and in a team environment.
Must be able to work a flexible schedule to include nights, weekends and holidays.
Must be able to move items weighing up to 25 pounds within the casino.
May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
Key Access: Sensitive keys issued. Heightened responsibility for not leaving property /returning keys timely.
Must apply and be able to obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
Must be able to pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.

Responsibilities

Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
Stays updated on promotions, special events, etc. to be able to competently inform guests.
Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals.
Executes required announcements in the casino.
Acts as a greeter in the Casino.
Performs usher duties as needed on event days.
Assists with promotional giveaways as needed including but not limited to moving boxes and bagging items.
Other duties as assigned.