Player Services Administrator

Cherokee Nation • Grove, OK

8d • Onsite

About The Position

Cherokee Casino Grove is seeking a Player Services Administrator to play a vital role in supporting the E-games department by overseeing the daily activities of Player Services Representatives (PSRs). This includes scheduling, monitoring performance, and ensuring compliance with all company policies and regulations. The Administrator is responsible for providing excellent customer service, resolving guest issues, and contributing to a positive and productive work environment.

Requirements

• High School Diploma or GED required
• Minimum 1 year of casino operations experience or 3+ years in customer-facing supervisory roles
• Strong customer service, communication, and organizational skills
• Basic math proficiency and computer literacy (Excel, Word, Outlook)
• Ability to obtain and maintain a state-issued liquor license
• Completion of Alcohol Awareness training (CNE or equivalent)
• Ability to obtain and maintain licensing from the appropriate gaming authority
• Capable of standing and walking for extended periods and lifting up to 10 lbs.
• Willingness to work in environments with smoke, noise, and varied temperatures

Nice To Haves

• Previous supervisory experience preferred

Responsibilities

• Oversee daily supervision and scheduling of Player Services Representatives
• Monitor staff adherence to appearance, attendance, and conduct standards
• Verify and approve jackpots and cancel credits
• Resolve guest disputes professionally and escalate when necessary
• Conduct casino head counts during assigned shifts
• Train and evaluate new E-games personnel
• Perform coaching sessions and corrective actions for team members
• Recommend improvements to enhance employee and guest satisfaction
• Maintain knowledge of casino games, promotions, and amenities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees