Our mission is to be Waukegan's top gaming and entertainment hub, renowned for our exceptional hospitality and guest experience. We prioritize our team's development and well-being, offering career advancement opportunities, and a culture of enjoyment and fulfillment in the workplace. With a focus on growth and excellence, we're on the lookout for adaptable, coachable individuals who share our passion for hospitality. Join us for a journey of growth and success in Lake County’s fastest-growing industry Who WE are looking for: Someone with great Customer Service. Ability to to promote positive public/employee relations. Someone that can maintain excellent communication skills with guests, vendors, and employees, with the goal of ensuring a positive guest experience. In this role, you'll oversee the issuance of Players Cards, actively promoting our program while ensuring compliance with regulations and company policies using the Synkros system. You'll play a key part in executing casino promotions, staying updated on events and property information. Precise data entry will maintain the integrity of our database, while you uphold security protocols to protect the company, employees, and guests. Compliance with gaming regulations and internal policies is essential, and you may also be assigned other duties as required to support our operations