Player Development Specialist

ARB Interactive•Miami, FL

8h•Remote

About The Position

We are ARB Interactive, the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States. We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives. We seek an enthusiastic, motivated, and dedicated CS/VIP professional to join our team as a Player Development Specialist for ARB Interactive. In this role, you’ll be a key member of our support team, working closely with our Players and CS and VIP management team to ensure they have an outstanding gaming experience. Your passion for helping others, combined with strong communication skills, will allow you to address customer needs, resolve issues, and enhance the overall Player experience.

Requirements

Passionate about providing incredible Player support and solving problems
Must have excellent written and verbal communication skills
Able to multi-task across multiple tools or resources while being engaged with customers
Able to effectively adapt communication and style to match the needs of the customer
Proactively identify ways to avoid the recurrence of Player issues by recommending changes and improvements through our Voice of the Customer processes
Reliable High-speed Internet service (10 megabits download and 3 megabits upload)
Quiet, distraction-free, home office workspace, ergonomic chair, and desk
Flexible and adaptable, able to work well in an evolving environment
BA/BS, or equivalent experience required
Minimum 2 years working in a contact center supporting customers via phone, e-mail, and chat
Effective written and oral communications
Excellent interpersonal skills
Ability to multitask and successfully operate in a fast-paced, remote team environment
Must adapt well to change and successfully set and adjust priorities as needed

Responsibilities

Deliver enthusiastic and personalized support to ARB Interactive Prospect and VIP Players, proactively identifying and resolving issues to create a seamless and enjoyable experience.
Work with CS and VIP Management to share insights regarding player preferences, needs, and making recommendations as needed
Identify trending topics impacting sentiment for improvements within the broader organization
Initiate outbound contacts to players including but not limited to low Kustomer CSAT survey responses, VIP survey followup and jackpot follow ups
Develop deep expertise in ARB Interactive technology, policies, and best practices.
Communicate effectively with Players, specifically prospect and VIPs, through chat, email, and phone.
Troubleshoot and resolve issues efficiently, ensuring comprehensive issue resolution.
Multi-task across multiple tools or resources while being engaged with Players
Uphold a positive and collaborative company culture by maintaining an upbeat and open attitude.
Take on additional responsibilities as needed based on evolving business and market needs.