Player Development Executive

Emerald Queen Hotel & Casinos•Fife, WA

About The Position

The Player Development Executive is responsible for building and nurturing relationships with our most preferred guests, ensuring their satisfaction and loyalty while driving revenue growth for the casino. Duties include acting as the main liaison between the casino and preferred guests, providing personalized service, and meeting their needs and preferences during their visits. This role involves coordinating with other casino departments to ensure seamless service delivery, handling sensitive guest information confidentially, and implementing strategies to increase revenue from preferred guests. Responsibilities also include enhancing guest loyalty through loyalty programs, exclusive perks, and personalized incentives, managing preferred player accounts, and other duties as assigned. This full-time position features excellent employer-paid medical, dental, vision, and life insurance benefits. Education: High School Diploma or GED equivalent is required. Associates degree in hospitality or related field. Experience & Requirements: At least two years of experience as a casino host. At least four years of experience in gaming with an emphasis in customer service. Must have a minimum of two years of experience in customer service or guest relations, preferably within a high-end or casino environment. Must have at least four years of experience in gaming with an emphasis in customer service Must have exceptional verbal and written communication skills. Must be proficient with computers and customer relationship management (CRM) systems. Must demonstrate superior guest service and sales skills. Must be able to handle confidential information with discretion and professionalism. Must have experience in sales or upselling and knowledge of casino operations. Additional education/experience may substitute for the minimum requirements of the position. Physical Requirements: Must have the ability to stand and walk for extended periods. Sitting/standing for up to 10 hours per day. Must have good manual and finger dexterity. Lifting items up to 25 lbs. Must be able to tolerate a smoke-filled environment. Additional Requirements: Must be able to work all scheduled shifts, including weekends and holidays. All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Requirements

High School Diploma or GED equivalent is required
Associates degree in hospitality or related field
At least two years of experience as a casino host
At least four years of experience in gaming with an emphasis in customer service
Must have a minimum of two years of experience in customer service or guest relations, preferably within a high-end or casino environment
Must have at least four years of experience in gaming with an emphasis in customer service
Must have exceptional verbal and written communication skills
Must be proficient with computers and customer relationship management (CRM) systems
Must demonstrate superior guest service and sales skills
Must be able to handle confidential information with discretion and professionalism
Must have experience in sales or upselling and knowledge of casino operations
Must be able to stand and walk for extended periods
Sitting/standing for up to 10 hours per day
Must have good manual and finger dexterity
Lifting items up to 25 lbs
Must be able to tolerate a smoke-filled environment
Must be able to work all scheduled shifts, including weekends and holidays
All applicants must obtain a Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission
Pre-employment drug testing is required for all positions

Nice To Haves

Additional education/experience may substitute for the minimum requirements of the position

Responsibilities

building and nurturing relationships with our most preferred guests
ensuring guest satisfaction and loyalty
driving revenue growth for the casino
acting as the main liaison between the casino and preferred guests
providing personalized service
meeting guest needs and preferences during their visits
coordinating with other casino departments to ensure seamless service delivery
handling sensitive guest information confidentially
implementing strategies to increase revenue from preferred guests
enhancing guest loyalty through loyalty programs, exclusive perks, and personalized incentives
managing preferred player accounts
other duties as assigned