Player Development Manager (34713)

Agua Caliente Casinos • Rancho Mirage, CA

9d • Onsite

About The Position

Responsible for developing and sustaining quality working relationships with all guests through marketing, personal invitations and private functions. Manages the Player Development personnel to ensure customers receive a positive casino experience by providing them with outstanding individualized service.

Requirements

• High School Diploma and/or GED required; Bachelor’s Degree preferred
• Minimum of 5 years experience as a player development manager or casino marketing manager and/or equivalent combination of 10 years progressive gaming experience.
• Minimum of 5 years supervisory experience.
• Ability to organize and present information in a meaningful manner.
• Must possess outstanding interpersonal communication skills to effectively interface with guests.
• Must possess excellent computer skills with proficiency in Microsoft Office software.

Nice To Haves

• Bachelor’s Degree preferred

Responsibilities

• Identify and cultivate premium players with emphasis on developing relationships with VIP Guests and/or Players.
• Responsible for managing and increasing rated play.
• Creates and implements player development programs consistent with property goals.
• Establishes and maintains goodwill, relationships, utilize contact strategy through a variety of in-bound and out-bound channels; handles and resolves problems, questions, and/or concerns of targeted VIP Guests and/or Players.
• Promotes special events with individuals or targeted groups, represents department management at these events and/or promotions with applicable follow-up.
• Works closely with Casino Hosts and assists in evaluating the Casino Hosts comp reports and ongoing performance.
• Responsible for the management and development of Casino Hosts’ performance based upon established procedures.
• Maintain a high level of visibility throughout the facility during the majority of the shift.
• Performs other incidentals and related duties as approved, required and/or assigned by the Executive Director of Player Development.
• Complies with all applicable Tribal regulations, internal controls and policies and procedures.
• Documents and reports all exceptions/variations/deviations immediately upon awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees