Player Community Lead

Fortis Games

12h

About The Position

The Community Development Team is seeking a Player Community Lead with deep live game and live ops experience to work on our mobile title, Twilight Towers. In this role, you will be embedded directly within the game team, ensuring community perspective is integrated into development and live operations in proven, scalable, and innovative ways. You will build strong cross-functional relationships, surface meaningful insights, and ensure our players feel represented, connected, and understood. You will lead feedback loops, drive real-time sentiment analysis, and actively contribute to live-ops planning and execution, shaping how community is woven directly into the live game experience. This role requires strong problem-solving skills, the ability to navigate complex stakeholder dynamics with professionalism, and a passion for building communities where belonging is intentional and measurable. In order to represent the player you need to be a player. A deep commitment to understanding the live player experience in order to provide perspective, advocate for feedback and adequately communicate player facing information.

Requirements

Proven experience operating in live service, soft launch, and early live-ops environments, preferably in mobile or free-to-play games.
Experience in tower defense and tower merge games.
Flexibility in timezones with gloabally remote team.
Demonstrated ability to integrate community insight directly into live-ops strategy, events, and feature development.
Strong relationship-building skills and the ability to navigate differing perspectives while keeping teams aligned.
A solutions-driven, collaborative mindset with comfort resolving tension and ambiguity constructively.
Deep understanding of gaming communities, player sentiment, and social platforms including Discord, Reddit, TikTok, Twitch, YouTube, and more.
Strong organization, prioritization, and adaptability in fast-moving live environments.
Experience founding or running community focused programs like guilds, content creators, ambassadors, and VIPs.
A genuine passion for games, players, and fostering belonging through interactive systems.

Responsibilities

Serve as a core member of the game team, embedding community perspective across development, social design integration, live-ops planning, and live execution.
Collaborate with game teams to extend narrative, tone, and world-building into community and live-ops experiences, including acting within established voice, ideating in-world events, and designing socially driven features that feel native to the game universe.
Actively contribute to live-ops strategy, ensuring community insight informs events, updates, cadence, and player engagement systems.
Build and maintain real-time sentiment analysis, reporting, feedback loops combining qualitative and quantitative insights, and establish success metrics.
Identify and implement in-game and out-of-game community integration opportunities that meaningfully strengthen player connection.
Partner with the Communications team to align messaging, cadence, and community-first campaigns around game initiatives.
Partner with CDT teams including Player Support, Comms, and Ops within a pod structure to deliver a unified view of player issues, sentiment, and opportunities for proactive improvement.
Develop and test new, innovative models for connecting players and developers beyond traditional community management.
Engage directly with players, creators, and community leaders to ensure their voices inform product and live-ops direction.
Collaborate across disciplines to align teams during moments of ambiguity, competing priorities, or rapid change.
Identify operational gaps, player friction points, and cross-functional misalignments, and drive structured solutions that improve workflows, communication, and live-ops execution.
Contribute to the growth, mentorship, and evolution of the Player Community function across the portfolio.
Share learnings across the organization and elevate community’s strategic role within Fortis.
Build relationships with stakeholders of the game team and key partner teams to drive product KPIs and facilitate community initiatives.