Player Services Lead - Full Time

PENN Entertainment•Biloxi, MS

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! WE LOVE OUR WORK. The following and other duties may be assigned as necessary for one of the following functions of Cashier, Main Banker, or Sportswriter. Verify all paperwork is accurately completed prior to sending to accounting/audit. Verify funds received and disbursed to other departments. Ensures that all local, state and federal rules and regulations are followed. Maintain security and accountability over all funds, to include chips, coins, cash currency, and paperwork Ensures that all company and departmental policies and procedures are followed. Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members. Performs the duties of the Cashiers or Main Bankers when needed. Provides supervision to Player Services Reps I, II, and III. Any and all duties as assigned by your Assistant Shift Manager or Above. BRING US YOUR BEST. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. High school diploma or general education degree (GED); one to three months of related experience; or equivalent combination of education and experience. Must have experience with 10-key calculator and computer keyboards. Must also have previous experience with jet sort, coin roller, check cashing and credit card cash advance systems. Must have strong verbal and written communication skills. Must be able to work all shifts including holidays, nights, and weekends, as business needs dictate. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. Manages work procedures and expedites workflow. Provides coaching and counseling to team members. STAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer

Requirements

Must be at least 21 years of age.
High school diploma or general education degree (GED); one to three months of related experience; or equivalent combination of education and experience.
Must have experience with 10-key calculator and computer keyboards.
Must also have previous experience with jet sort, coin roller, check cashing and credit card cash advance systems.
Must have strong verbal and written communication skills.
Must be able to work all shifts including holidays, nights, and weekends, as business needs dictate.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

Verify all paperwork is accurately completed prior to sending to accounting/audit.
Verify funds received and disbursed to other departments.
Ensures that all local, state and federal rules and regulations are followed.
Maintain security and accountability over all funds, to include chips, coins, cash currency, and paperwork
Ensures that all company and departmental policies and procedures are followed.
Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.
Performs the duties of the Cashiers or Main Bankers when needed.
Provides supervision to Player Services Reps I, II, and III.
Any and all duties as assigned by your Assistant Shift Manager or Above.
Manages work procedures and expedites workflow.
Provides coaching and counseling to team members.