Platform Specialist - Customer Support - Cisco

Ingram Micro.•Williamsville, NY

66d•Hybrid

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart. Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! This is a hybrid role with 2 days remote per week. Located at our Buffalo, NY office. The primary focus of this role is to address platform inquiries with speed and accuracy and perform to required service level agreements (SLAs). You will perform transactional functions to support business and associate team members' requests. Understands Ingram Micro's processes and solutions. Effectively resolve issues with accuracy, tact, and speed. Under moderate supervision, you perform transactional functions and order entry duties. You review and verify the accuracy of the request and transaction and complete the transaction accordingly while supporting platform adoption on Xvantage. This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Requirements

Knowledge of professional, effective communication techniques and customer care. Understanding of Ingram Micro programs, services, and products.
Skilled in personal computing including Microsoft programs such as Outlook and Excel. Strong organizational skills.
Ability to work as a team member. Analyze data to provide meaningful insights and trends. Able to prioritize and operate with urgency and results oriented.
Two-year college degree OR a minimum 3-year experience in a customer support role and 5 years functional experience.

Responsibilities

Maintains data integrity.
Optimize business processes.
Research complex customer issues
Works closely with Account Managers and Business Owners to convert opportunities to outcomes.
Provide customer support via phone and email
Provide order status updates to vendors and cross-functional teams

Benefits

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

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