Apple Ads - Platform Operations Business Specialist

Apple • Cupertino, CA

6d

About The Position

At Apple, we focus deeply on our customers’ experience. Apple Ads brings this
same approach to advertising, helping people find exactly what they’re looking
for and helping advertisers grow their businesses. Our technology powers ads and
sponsorships across Apple Services, including the App Store, Apple News, and MLS
Season Pass. Everything we do is designed for trust, connection, and impact: We
respect user privacy, integrate advertising thoughtfully into the experience,
and deliver value for advertisers of all sizes—from small app developers to big,
global brands. Because when advertising is done right, it benefits everyone! The
Platform Operations team is positioned globally and is focused on providing
cross-functional business solutions and external support for Apple Ads
customers. The Platform Operations team is seeking a Business Specialist to
support business operations for existing and future service platforms. The
Business Specialist collaborates with internal and external partners while
advocating on behalf of the Apple Ads business and its Apple Ads customers.

Requirements

• Experience (3-5 years) in Advertising Operations or similar customer support role
• Experience in a customer support organization focused on customer satisfaction
• Fundamental knowledge of ad operations and ad delivery services
• Experience reviewing technical requirements documentation
• Bachelor's Degree or equivalent

Nice To Haves

• An ability to create and revise email communication quickly and articulate the message to partners
• Ability to resolve challenges and prioritize workloads
• Ability to work independently and with a team in a dynamic fast-paced environment
• Well organized, with exceptional attention to detail
• Flexible to work with others in multiple time zones
• Ability to identify and implement required actions quickly in order to accomplish goals, eliminate roadblocks, and create focus
• Excellent communication skills (verbal, visual, and written) with the ability to interpret data and communicate clearly and concisely
• Excel in a dynamic environment and function effectively in the context of ambiguity
• Self-starter, inquisitive and a propensity to socialize ideas and drive innovation
• Search/Performance advertising experience is a plus
• B2B advertising experience is a plus
• Developer relations experience is a plus

Responsibilities

• Provide internal and external client support for Apple Ads systems and technical tools
• Investigate and solve technical issues
• Lead support issues by providing data and analysis to Operations, Engineering and Product teams
• Monitor, analyze, and report on support efforts to key internal partners
• Elicit feedback cross-functionally from Engineering, Product, Marketing and Data teams on technical requirements for issue resolutions
• Coordinate ongoing cross-functional partner support meetings and advocate on behalf of the Apple Ads business and our Apple Ads customers
• Assist internal Apple teams with policy enforcement and management efforts
• Promote ongoing education for supported teams on internal tools and products
• Develop support content and implement training for internal partners

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level