Platform Developer - Digital Signage

Cinemark

About The Position

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences. Role Summary: We are seeking an experienced Developer to provide deep support of Cinemark’s digital signage system. This role will be responsible for advanced troubleshooting and ongoing maintenance of the current signage platform while helping execute existing planned initiatives. They will be integral in assisting with evaluation and helping to transition to a replacement solution. The ideal candidate brings strong development skills alongside a deep familiarity with digital signage architecture. They should be able to work independently and have strong communication skills. They will be required to communicate clearly with both technical and non-technical stakeholders to explain highly technical problems. We are relying on this person to stabilize operations during a critical transition period. This Developer role requires a mixture of technical skills and business ability. This position will be responsible for documenting all work and assisting in training where required.

Requirements

5+ years building or supporting enterprise digital signage or similar distributed display/content platforms
Strong experience with troubleshooting on production systems: logs, monitoring, root cause analysis, incident management
Prior ownership of a digital signage CMS/player ecosystem and deployment pipelines
Experience supporting device fleets and playback hardware (players, SoC displays, network dependencies)
Familiarity with authentication/SSO, security best practices, access control, and audit logging
Experience with migration planning between platforms (content/templates/devices/integrations)
Software Integration, Solution Design, Custom Development, Workflow Automation
College or University degree in Management Information Systems or similar discipline
5+ years of experience working on software implementation projects (creating or modifying software applications)
Minimum of 5 years in software and reporting development.
Experience in software development.
Proficiency in various development environments and data structures and systems.
HTML5 / C# / Node.js / JavaScript / Python / SQL
Familiarity with various REST and SOAP API Integrations
Proven communications and problem-solving skills

Nice To Haves

Experience with AI Tools to assist in development efforts is an asset.

Responsibilities

Production Support & Reliability Handle all escalations (Tier 3/engineering) for digital signage software issues, including playback failures, content publishing issues, device connectivity, performance degradation, and integration failures
Diagnose root cause through logs, telemetry, and reproduction in test environments; implement fixes and deploy patches
Assist in establishing and working through Incident response processes
Coordinate with various internal teams (TOP, Food & Beverage, & Marketing) partners as needed
Development & Enhancements Continue to progress with already planned projects and enhancements in the existing platform were deemed appropriate.
Support configuration changes, template/content logic improvements.
Manage release planning, deployment windows, testing, and rollback strategies
Provide go-live support and post-deployment stabilization for planned rollouts
As time allows, assist with other Development tasks within the department. This may include work within Servicenow, AWS or Visual Studio applications.
Transition Support Document architecture, data flows, integrations, and operational processes of the current system
Advise on requirements for a replacement platform based on real operational needs and platform constraints
Support discovery, technical evaluation, and migration planning (data/content/device/integration impacts)
Assist with transition sequencing to minimize risk and downtime