Platform Connectivity Specialist

Liberty Software•Grapevine, TX

4d•Onsite

About The Position

Keep pharmacy systems connected, compliant, and running smooth! Liberty Software is a leading healthcare technology company dedicated to creating innovative solutions for retail pharmacies across the United States. Our platform helps clients enhance patient safety, improve customer service, and maximize profitability. With a strong commitment to excellence, we are revolutionizing the healthcare technology landscape. The Platform Connectivity Specialist ensures seamless, secure, and compliant connectivity across our pharmacy and healthcare data ecosystem. This role owns day-to-day troubleshooting and coordination with third parties (e.g., IQVIA, Surescripts, Twilio), maintains reliable data feed operations, schedules and monitors regulatory drug reporting, and resolves syncing issues with RXQOne. You’ll be the connective tissue between customers, internal engineering, compliance, and external networks—shrinking time-to-resolution and proactively preventing issues before they impact our clients. Please note: This role is based in our Grapevine, TX office Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status).

Requirements

2+ years in connectivity/integration support, technical operations, or healthcare data operations.
Hands-on experience with SFTP, APIs (REST/JSON), and log analysis
Familiarity with healthcare data flows (eRx, EPCS, SPIs/NPIs, NCPDP standards) and vendor networks (e.g., Surescripts)
Working knowledge of A2P 10DLC/Twilio registration, campaign compliance, and messaging deliverability
Strong troubleshooting methodology (hypothesis-driven), clear ticket documentation, and stakeholder communication
Comfortable with tools such as: SMMS, Excel/CSV validation, and ticketing systems (Jira, Zendesk)

Nice To Haves

Experience working directly with IQVIA data products or similar healthcare data aggregators a plus
Background in pharmacy software/platforms; understanding of drug reporting obligations preferred
Exposure to HL7/FHIR, NCPDP SCRIPT, or other healthcare data standards
Basic scripting (Python/Bash/PowerShell) for automation and data checks

Responsibilities

Triage, diagnose, and resolve IQVIA data and connectivity issues
Coordinate with IQVIA support on escalations, root-cause analysis, and incident remediation
Maintain state guidelines by storing and sharing Schedule Drug Reporting Guides for each state
Maintain the Liberty schedule drug reporting templates to stay up to date with guidance by state
Communicate changes to the appropriate Liberty teams to ensure pharmacies are converted to new formats
Troubleshoot schedule drug reporting issues
Submit and track Surescripts cases (e.g., NTA, network provisioning, SPI updates, routing/NPI issues, EPCS/eRx connectivity)
Troubleshoot issues related to Surescripts and respond to cases created by Surescripts support
Configure, monitor, and troubleshoot internal and external data feeds
Partner with development and infrastructure teams for feed enhancements and issues
Submit and manage A2P 10DLC brand, campaign registrations, and use-case approvals with Twilio
Troubleshoot tickets related to texts not sending from Twilio when initiated by the pharmacy software
Diagnose and resolve RXQOne syncing issues
Collaborate with DevOps/Engineering on logs, metrics, and hotfixes; validate post-fix stability
Proactively identify patterns and drive permanent corrective actions

Benefits

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
Family coverage available with Liberty contributing 50% of the premium
Fully vested 401(k) with employer match
Employer contributions to Health Savings Accounts (HSA)
Generous paid time off and paid holidays
Tuition reimbursement and continuing education support
Adoption expense reimbursement
Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Fully stocked breakroom