Plant IT Manager - Site Support Analyst

General Motors • Marion, IN

3d • Onsite

About The Position

General Motors is hiring a Plant IT Manager, Site Support Analyst to lead IT operations for Factory Zero Hamtramck, with additional responsibility for the Romulus Propulsion and Brownstown Battery Assembly facilities. This role is part of GM's U.S. Manufacturing IT Site Operations organization, supporting the digital backbone of GM's electric vehicle and battery production. This is a senior, hands-on leadership position responsible for the stability, performance, and security of all onsite IT services across multiple manufacturing sites. You will provide technical leadership, operational oversight, and mentoring to IT teams supporting plant operations, manufacturing systems, and end-user technologies. You will serve as the primary IT leader for the plants, ensuring that infrastructure, applications, and support services operate reliably 24/7. You will work closely with plant leadership, manufacturing teams, and GM's centralized IT organizations to deliver resilient, scalable, and secure technology solutions that keep production running.

Requirements

• Bachelor's degree (or higher) in IT, Engineering, or a related field
• 10+ years of progressive IT experience, including leadership or supervisory responsibility
• Experience supporting manufacturing or industrial environments
• Strong background in LAN, WAN, and WLAN design and support
• CCNA or equivalent networking certification
• Advanced troubleshooting skills for PCs, laptops, printers, scanners, tablets, and network connectivity
• Strong Windows client and peripheral support experience
• Hands-on experience with Cisco routers, switches, and wireless access points
• Solid knowledge of Layer 1-4 networking, switching, and routing
• Experience with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP
• Experience supporting data, voice, and video services
• Strong understanding of IT security controls, tools, and best practices
• Experience using networking and diagnostic tools to resolve complex issues
• Strong analytical, communication, and problem-solving abilities
• Ability to lead, mentor, and develop technical teams
• Skilled at building strong partnerships with plant leadership, operations, and centralized IT teams
• Comfortable operating in fast-paced, mission-critical manufacturing environments
• GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).
• This role is categorized as onsite.
• This means the selected candidate is expected to report to a specific location on a full-time basis.
• The selected candidate will be required to travel at least 50% or more on a frequent basis.
• This job may be eligible for relocation benefits.
• This position requires the ability to legally operate a motor vehicle on a regular basis.
• A company vehicle will only be provided for this role by passing the Motor Vehicle Report review.

Responsibilities

• Lead a multi-site IT support team providing end-to-end coverage across applications, servers, storage, networks, end-user devices, and manufacturing systems
• Deliver 24/7 onsite IT operations for Factory Zero, Romulus, and Brownstown, ensuring maximum uptime for plant production
• Serve as the single point of contact (SPOC) for plant leadership and centralized IT teams (Applications, Infrastructure, Networks, End-User Computing, Deployment)
• Oversee incident triage, root-cause analysis, and resolution to minimize operational disruption
• Plan and execute IT changes, upgrades, and deployments aligned to plant schedules and production priorities
• Manage service request lifecycles and SLAs, ensuring consistent delivery and performance
• Lead data center and hosting operations, including virtual and physical environments
• Own device lifecycle management for desktops, laptops, scanners, radios, tablets, printers, and mobile devices
• Support manufacturing launches and major production events, ensuring IT readiness
• Coordinate IT project delivery across cross-functional teams
• Oversee client patching, security compliance, and vulnerability remediation
• Provide IT support for Just-In-Time (JIT) supplier operations

Benefits

• From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions.
• Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees