Planner IV/Operation Manager

HJ Staffing • New Castle, DE

5d

About The Position

HJ Staffing is seeking a dedicated and strategic Planner IV / Operations Manager at the Overdose Response Center (ORC). This essential role serves as the division's nerve center, utilizing near real-time data analytics to coordinate statewide responses to the opioid and overdose crisis.
Role Overview
As the Operations Branch Manager, you will lead the day-to-day activities of the ORC. You will oversee a multidisciplinary team of planners and data analysts, ensuring that outreach and partner teams are deployed effectively 7 days a week to support vulnerable communities at the neighborhood level.
What You Will Do
Team Leadership: Provide daily supervision for ORC Operations Branch staff, including Planners and Data/Intelligence Analysts.
Operational Strategy: Collaborate with leadership to establish and refine ORC processes and procedures.
Deployment Oversight: Develop and finalize weekly Deployment Orders and Response Plans for the Public Outreach and Response Team (PORT) and other community assets.
Data-Driven Decision Making: Assist in analyzing data to create actionable deployment plans and compile weekly briefing plans for leadership.
Process Improvement: Investigate planning or deployment concerns and recommend innovative solutions to the ORC Director to optimize operations.
Crisis Response: Assist in various overdose response efforts and other duties as assigned to support the ORC’s mission.
What You Will Bring
Planning Expertise: Strong knowledge and understanding of emergency or response planning.
Coordination Skills: Experience in multi-agency coordination and leading complex, cross-functional teams.
Analytical Mindset: Ability to translate data and intelligence into clear, actionable operational plans.
Leadership: Proven ability to manage staff in a fast-paced, high-stakes environment.
Position Details
Location: New Castle, DE 19720
Schedule Flexibility: The ORC operates on a 7-day-a-week schedule. All staff must be able to flex their schedules to include weekend and evening shifts based on current trends and peak response times (excluding major holidays). Alternate work schedules will be considered for consistent coverage.

Requirements

• Strong knowledge and understanding of emergency or response planning.
• Experience in multi-agency coordination and leading complex, cross-functional teams.
• Ability to translate data and intelligence into clear, actionable operational plans.
• Proven ability to manage staff in a fast-paced, high-stakes environment.

Responsibilities

• Provide daily supervision for ORC Operations Branch staff, including Planners and Data/Intelligence Analysts.
• Collaborate with leadership to establish and refine ORC processes and procedures.
• Develop and finalize weekly Deployment Orders and Response Plans for the Public Outreach and Response Team (PORT) and other community assets.
• Assist in analyzing data to create actionable deployment plans and compile weekly briefing plans for leadership.
• Investigate planning or deployment concerns and recommend innovative solutions to the ORC Director to optimize operations.
• Assist in various overdose response efforts and other duties as assigned to support the ORC’s mission.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed