Placement Transport Supervisor

ANIMAL CARE & CONTROL OF NYC • New York, NY

1d • Onsite

About The Position

The Placement Transport Supervisor provides leadership and operational oversight for ACC’s Placement Transport Program, including supervision of Placement Transporters and coordination of animal transports to New Hope partners across NYC, the tri-state area, New England, and beyond.

This role works closely with the New Hope, Shelter Operations, Medical, and Adoption teams to support placement outcomes and ensure animals are transported safely and in accordance with best practices. In addition to supervising staff and scheduling transports, the Placement Transport Supervisor provides hands-on support by completing transports as needed, coordinating vehicle maintenance, assisting with shelter operations and adoptions, and supporting animal intake and departure processes.

This position requires a valid New York State driver’s license in good standing and the ability to operate a large non-commercial van. This is a full-time, in-person position. The position is based from either our Queens or Bronx shelter, but will require weekly travel to other locations as needed. The schedule for this position is Tuesday-Saturday.

Requirements

• High School Diploma or GED required.
• Must have a valid driver’s license that has been held for at least one year as well as a clean driving record.
• Treats animals and people with respect and employ humane handling techniques whenever possible.
• Must be able to lift a minimum of 50 lbs.

Nice To Haves

• Previous professional driving experience is preferred.
• The ability to excel in a fast-paced, often high stress environment.
• Efficient and punctual with a strong attention to detail.
• Previous experience with animal handling is preferred as this position will be handling animals of a variety of temperaments, sizes, and species.
• Working knowledge of the NYS highway system and main transportation routes in and out of NYC.

Responsibilities

• Supervise and support Placement Transporters, providing daily direction, scheduling, training, and performance oversight.
• Coordinate and execute animal transport operations by planning routes, managing logistics, communicating with New Hope partners and internal teams, and ensuring all documentation and transport requirements are met.
• Oversee transport vehicle safety and readiness, including routine maintenance coordination, vehicle and kennel sanitation, and adherence to companion animal transport best practices.
• Safely box, load, and unload animals using Fear Free handling techniques.
• Ensure animals are transported in clean, secure vehicles and in accordance with established safety protocols.
• Prepare and submit health certificates for animals traveling outside New York State for veterinary review and signature.
• Complete daily transports within ACC’s service area, including coordination with receiving partners, ensuring all paperwork and medications accompany animals, and reporting issues as needed.
• Support in-shelter adoption and placement efforts and assist the New Hope team as needed.
• Serve as a professional ambassador for ACC when interacting with partners and the public.
• Maintain accurate and organized transport records and spreadsheets.
• Fear Free certification within 30 days of hire.
• Complete other duties as assigned by supervisor.

Benefits

• ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay.
• We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance.
• We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.
• Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED