Placement Solutions Associate - Christian Ministry

OurCalling • Dallas, TX

28d

About The Position

The Placement Solutions Associate (PSA) works alongside the Care Ministry Teams to coordinate safe, appropriate placements for Guests experiencing homelessness. This role works alongside Care Ministers by identifying program agencies, coordinating logistics, and managing placement processes so Guests can transition into recovery programs, shelters, or other supportive environments. The PSA helps ensure placements are handled efficiently, responsibly, and in alignment with OurCalling’s mission.

Requirements

• High School Diploma/GED, required
• Strong organizational and prioritization skills with the ability to manage multiple placements simultaneously
• Excellent communication and collaboration skills
• Ability to work effectively in a fast-paced ministry environment
• Strong typing, phone, and technology skills (including case management systems and mobile devices)
• Ability to exercise sound judgment when working with vulnerable populations, being patient and longsuffering while showing discernment
• Demonstrates humility, maturity, integrity, flexibility, proactivity, and a willingness to receive constructive feedback
• Ability to emotionally reconcile when we are unable to make a successful placement
• Ability to overlook or navigate through entitlement attitudes, demonstrating self-control; not easily offended.
• Be sensitive to cultural differences such as race, ethnicity, and neighborhoods of origin.
• Ability to work effectively across the ministry.
• Able to drive a van, use an iPad to track case notes, and willing to help Guests with human hygiene challenges if necessary.
• Committed to Christ-like servant leadership and the mission of OurCalling
• Upholding a close and growing relationship as a disciple of Jesus Christ

Nice To Haves

• A bachelor's degree in counseling, social work, ministry or other similar degree programs, preferred
• Three years of related "life" or ministry experience with homeless, preferred
• Experience in pastoral care or casework and program placement with those struggling with homelessness, addiction, mental illness, abandonment, homelessness and poverty, desired
• Fluency in conversational Spanish, preferred

Responsibilities

• Work closely with the Men’s Team, Women’s Team, and Street Outreach Team to support Guest placements.
• Return completed Exit Plans, assist with intake coordination, and connect Care Ministers with appropriate placement agencies.
• Advise Care Ministers on placement options and program requirements while supporting their relationship-based care approach.
• As a part of the larger OurCalling team, periodically and as needed, help meet basic needs of food, showers, and clean clothing, and work our emergency inclement weather shelter.
• Contact agencies to confirm bed availability and intake requirements.
• Coordinate placements by matching needs with vetted program agencies.
• Maintain and expand a database of program agencies locally (DFW) and nationwide.
• Identify and vet new placement agencies to expand available options for Guests.
• Visit and evaluate agencies to ensure they meet appropriate standards for Guest placement.
• Coordinate transportation logistics for Guest placements, including ride-share rides, bus tickets, or flights.
• Track Guests throughout their Exit Plan travel to ensure successful arrival.
• Approve and process payments for program intake fees, hotels, and travel as part of confirmed placements.
• Maintain accurate placement records within the organization’s internal database.
• Document agency information, placement updates, and travel coordination.
• Support internal communication between the Placement Solutions Team and Care Ministry Teams.

Benefits

• We offer an excellent Total Rewards benefit package that includes over 3 weeks Paid Time Off plus Holidays to start, as well as Health Reimbursement Benefit of up to $800 per month, Parental Leave, Life Insurance, Retirement Plan with matching, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED