Pitch Technician

SoHo DragonNew York, NY
1dHybrid

About The Position

As the Pitch Technician, you will be responsible for the day-to-day technical maintenance and operation of all on-site equipment related to our rooms & spaces dedicated to pitches. This role will also back up the Executive Event Technician in times of need. This position provides the technical acumen and execution to “wow” a client or guest by showcasing the AV system's abilities at the direction of event tech and producers. This role can be VIP-client and guest-facing.

Requirements

  • Experienced with Technical live event Technical Operations
  • Ability to operate, learn, and triage complex AV systems
  • Resourceful and accommodating for clients and guest needs
  • Tier 2 equipment break/fix capabilities
  • Ability to troubleshoot technical equipment and AV network issues in depth
  • Clearly communicate and follow-up on all technical issues to event lead and or producers
  • Able to occasionally work early/late including weekends
  • Experienced and have the ability to learn AV configuration and management software
  • 5-7 years’ experience working in corporate AV service, commissioning, and training end users
  • Provide end-user support, consulting, or education to event organizers
  • Set up, operate and manage audio and video equipment, and provide AV support
  • Perform proactive activities to resolve problems or identify resolution to the appropriate party
  • Troubleshoot AV problems last minute as required
  • Liaison for requests to our helpdesk and sales team and drive resolution for any client need
  • Assist with other office AV requirements on days when there’re no pitches or events in the pitch spaces
  • Working knowledge of MS O365 suite

Nice To Haves

  • Familiarity with Cisco or Poly video conferencing equipment preferred

Responsibilities

  • Technical maintenance and operation of all on-site equipment related to our rooms & spaces dedicated to pitches
  • Back up the Executive Event Technician in times of need
  • Showcase the AV system's abilities at the direction of event tech and producers
  • Provide the technical acumen and execution to “wow” a client or guest
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