Pilot Implementation Specialist

Carnegie Learning•Pittsburgh, PA

1d•Onsite

About The Position

Our Customer Success team is looking for highly motivated current or former instructional coaches or leaders to join our team in a part-time year-round capacity. As the Pilot Implementation Specialist, you will guide internal cross-functional teams and school and district stakeholders through each stage of the pilot process, ensuring that pilots are implemented with fidelity, insights are captured and customer needs are met with excellence. This role requires someone who thrives in a collaborative, fast-paced environment and brings deep knowledge of K-12 systems, strong communication skills, and a passion for student-centered learning. The ideal candidate is a relationship-builder, a strategic thinker, and a natural facilitator who can connect the dots between customer needs, product capabilities, and team priorities. As a member of the Customer Success team, the Pilot Specialist reports to the Pilot Implementation Manager and works collaboratively with many of our teams. Pilot Specialists must successfully complete a suite of certification requirements, as prescribed by Carnegie Learning experts including shadowing and co-facilitating professional learning activities with our experts. This position is part-time and is recruiting throughout the calendar year; applicants will be contacted when the customer demand arises.

Requirements

Bachelor’s degree in Education or related field
Five (5)+ years of experience in K-12 education or edtech, including roles such as school/district administrator, project/program manager, Customer Success/Pilot Manager
Proven success leading large-scale initiatives in K-12 settings, especially involving the adoption or implementation of new systems or instructional programs
Deep understanding of K-12 infrastructure and operations, including: LMS, SIS and digital curriculum integration
Curriculum planning and instructional leadership
Professional learning and educator support
Strong project management skills, with the ability to manage multiple concurrent projects with complex stakeholder landscapes.
Exceptional written and verbal communication skills, with a track record of influencing and aligning diverse audiences.
Solution-oriented, detail-obsessed, and committed to continuous improvement.
Proficiency with SalesForce, Google Workspace and related products, MS Office programs, and ability to successfully collaborate and gather data using these tools.

Nice To Haves

Master’s Degree in Education Administration or related discipline

Responsibilities

Ensure consistency and cohesion across all pilot implementations by maintaining a unified pilot process and implementation plan.
Equip internal teams with the tools, resources, and guidance needed to execute pilots effectively and consistently.
Facilitate regular communication with all stakeholders to ensure alignment, momentum, and shared understanding throughout the pilot.
Deliver a high-quality, customer-centered experience from pilot kickoff to conclusion.
Build strong, trusting relationships with key decision-makers and pilot participants to support long-term partnership potential.
Develop and manage detailed project plans, timelines, and deliverables to ensure pilots are executed on time and within scope.
Coordinate internal Carnegie Learning resources (Professional Learning, Sales, Product) to support implementation success.
Serve as the connective tissue between Sales, Product, Professional Learning, and other teams—bringing a project management mindset and the customer voice to each conversation.
Identify patterns across pilots and contribute to the continuous improvement of Carnegie Learning’s pilot process, tools, and documentation.
Collect and analyze pilot data (e.g., usage, feedback, progress toward goals) to assess effectiveness and identify trends.
Prepare and present pilot summary reports to both internal teams and external stakeholders to guide decision-making on adoption or expansion.
Proactively identify risks to pilot success and implement contingency plans as needed to ensure positive outcomes.
Perform other duties as assigned.