PIA Specialist I - Information and Assistant Division

Harris Central Appraisal District•Houston, TX

1d•Onsite

About The Position

This entry-level position provides basic assistance and information to property owners, primarily through email and verbally, while maintaining a high level of professionalism, courtesy, and patience. The role requires a working knowledge of the district's policies and procedures and extensive knowledge of the Public Information Act laws regulating the District. The specialist will operate under regular supervision.

Requirements

High School Diploma or equivalent
2 years of related work experience
Must successfully complete and pass TDLR courses 101, 102, and 7 within two years of employment.
Knowledge of Texas Property Tax Code
Knowledge of Texas Public Information Act
Knowledge of Records retrieval practices
Knowledge of Windows operating system
Knowledge of Grammar and spelling

Nice To Haves

Two (2) years of college or equivalent experience preferred

Responsibilities

Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner.
Provide assistance to the general public and HCAD employees by receiving and responding to emails, making phone calls; handle written and verbal correspondence.
Handle adverse situations to provide appropriate solutions and alternatives to ensure resolution.
Provide accurate, valid, and complete information clearly and concisely utilizing the right methods and tools.
Operate a PC with HCAD’s various computer systems in order to research and retrieve HCAD records to verify or convey such information to the public in response to inquiries.
Deliver effective and factual communication regarding HCAD policies, procedures and property tax laws affecting both the property owner and HCAD.
Maintain current knowledge of new and revised tax laws and proper tax codes and important deadlines for action.
Handle special projects as assigned by researching and presenting information.
Perform other duties as assigned.
Learn records and information release practices and procedures.
Make available district records and information materials to the general public as is required in the Texas Public Information Act.
Work closely with HCAD legal counsel for information that might be excepted from disclosure pursuant to the Public Information Act.
Verify and convey such information to the public in response to inquiries.
Provide assistance to the section supervisor by preparing technical reports and weekly production reports.
Notify requestor of job availability, cost and delivery methods.
Assist other sections as needed.