Information Specialist I

Texas Mutual Insurance Company • Austin, TX

22h • Hybrid

About The Position

Texas Mutual provides top tier service to its policyholders, injured workers, providers, and other partners through responsive communication. As a Call Center Representative, this role plays an essential part in delivering responsive service to customers by answering in-bound calls, offering support, and finding resolutions to inquiries. Texas Mutual is recognized as one of the Best Places to Work in Texas, and employees benefit from a hybrid/flex work opportunity that includes working from home and collaborating in the office.

Requirements

• High school diploma or equivalent education, training, or experience.
• At least two years of customer service, call center, or insurance industry experience or equivalent education, training, or experience.
• Passing score on reading comprehension and retention assessment

Nice To Haves

• Insurance carrier call center experience.
• Experience navigating multiple software interfaces at one time
• Experience providing phone customer service in a high information environment

Responsibilities

• Be the first contact for customers and injured workers, delivering excellent customer service.
• Answer inbound phone calls, resolve caller needs, and provide information.

Benefits

• Annual performance bonus and merit-based pay increase
• Lifestyle Savings Account ($1,000 per year)
• Automatic 4% employer contribution to retirement plan
• 401k plan with 100% employer match up to 6%
• Student loan repayment matching in 401k plan
• Three weeks’ time off for vacation
• Nine paid holidays and two personal days each year
• Day one health, Rx, vision and dental insurance
• Life and disability insurance
• Flexible spending account
• Pet insurance and pet Rx discounts
• Free on-site gym, fitness classes, and health and wellness resources
• Free identity theft protection
• Free student loan repayment and refinancing consultation
• Professional development and tuition reimbursement
• Employee referral bonus
• Free onsite snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees