Physician Services Clinical Coordinator

Optimal Care•Grand Rapids, MI

6h•Onsite

About The Position

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. As a Physician Services Clinical Coordinator, you'll be the vital link between physicians and the patients who depend on them. You'll ensure that elderly patients receive seamless, coordinated care by managing provider orders, coordinating services, and serving as a knowledgeable resource for patients, caregivers, and healthcare partners. This role is perfect for someone who thrives on problem-solving, excels at coordination, and finds deep satisfaction in helping elderly patients navigate complex healthcare needs. You'll work with a geriatric population, requiring patience, creativity, and excellent communication skills to overcome barriers like hearing loss and cognitive impairment.

Requirements

High school diploma or GED
CENA certification, MA certification, or equivalent work experience
Minimum 1 year of experience in medical field or medical office setting
Strong grasp of medical terminology
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Reliable transportation with valid automobile insurance
Excellent verbal and written communication abilities
Exceptional organizational and time management skills
Strong problem-solving skills with creative thinking
Ability to work well under stress and in urgent situations
Professional communication skills across all organizational levels
Understanding of communication barriers (hearing loss, cognitive impairment)
Ability to triage and prioritize effectively
Customer service orientation with empathy for elderly patients

Nice To Haves

Associate's degree
Experience with geriatric population and/or caregivers
Previous experience in care coordination or medical office management

Responsibilities

Follow through on all provider orders, ensuring timely execution and proper coordination
Coordinate home healthcare, hospice services, pharmacy delivery, portable diagnostics, and medical equipment
Manage diagnostic test ordering and results, verifying accuracy and communicating findings
Connect patients with social services, chaplain services, caregiver support, and laboratory services
Ensure seamless collaboration between providers, home health agencies, hospices, pharmacies, and other medical partners
Conduct new patient intake interviews and set clear program expectations
Answer multi-line phones, triage patient needs, and communicate information to providers promptly
Communicate daily with patients and families about care coordination and questions
Serve as a resource about available health and social services for patients, caregivers, and staff
Work creatively to overcome communication barriers common in geriatric populations
Maintain accurate, organized patient medical records and filing systems
Receive and review incoming and outgoing patient correspondence, determining appropriate action
Document all activities according to compliance requirements
Verify and accurately record diagnostic test results received by phone or fax
Ensure confidentiality of all patient and employee information
Schedule appointments and manage provider calendars efficiently
Accept and resolve patient and family complaints in accordance with policy
Treat all patients and caregivers with respect, courtesy, and service excellence
Demonstrate understanding of the unique needs of elderly patients and their families
Show active participation in patient safety initiatives
Assist in orientation of new employees and serve as a resource person
Provide backup support for other clerical positions as needed
Identify and communicate opportunities for process improvement
Report any mandated reporting situations to proper state agencies
Maintain compliance with all agency policies and procedures