Physician Practice Patient Assistant Gastroenterology

Banner Health•Chandler, AZ

1d•Onsite

About The Position

This position is for a Physician Practice Patient Assistant in Gastroenterology at Banner Health in Chandler, Arizona. The role is part of the care team and provides a variety of administrative and clinical support functions that contribute to the overall efficient operation of the clinic. The Gastroenterology department specializes in the treatment of conditions and diseases of the digestive system, assisting patients with issues such as acid reflux or gastrointestinal cancer to achieve wellness. The role offers a customer-focused and friendly work environment with career growth opportunities, allowing direct interaction with patients and an engaged group of physicians and staff. It is suitable for individuals who are just starting out or have many years of experience, seeking a challenging and positive environment to contribute to improving people's lives. The position involves duties taught with onsite education and training, focusing on providing outstanding customer service, managing patient admissions and scheduling, completing paperwork, and facilitating communication between providers and other clinical support staff.

Requirements

High school diploma/GED or equivalent working knowledge
Current BLS certification
Skills and abilities typically attained with 6 months of healthcare experience
Excellent organizational skills
Effective human relations and communication skills
Computer literacy and keyboarding skills

Nice To Haves

Working knowledge of medical terminology
Additional related education and/or experience

Responsibilities

Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals, and documents all interactions according to policy.
Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.
Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers.
Uses discretion and is attentive to issues of HIPAA.
Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents.
Follows guidelines to assist with preparing medical records for the next day.
Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards.
May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.
Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary.
Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.
Ensures documentation in medical records are complete.
Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary.
Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service.
Demonstrates proactive interpersonal communications skills when relating to internal and external customers.
Uses discretion and is attentive to issues of customer confidentiality.
Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.