Physician and Provider Relationship Manager - Springfield

Mercy Health • Springfield, OH

1d • Hybrid

About The Position

In collaboration with the Market President, the Physician and Provider Relationship Manager (PPRM) is responsible for improving in-network utilization through growth in new patient referrals across the BSMH Product Portfolio. The PPRM uses data to make informed decisions for a strategic call plan, aiming for high-impact face-to-face visits monthly. Through quantitative and qualitative analysis, the PPRM prioritizes areas for market leadership to optimize product performance and achieve incremental growth. The role requires the hire to be local/driving distance to Springfield, OH, spending 70% of time in the field (covering their assigned geography) and working from home the remaining 30%.

Requirements

• Bachelor’s degree in business, marketing, education, or communications (required)
• 2 years experience in sales, customer service, education, or marketing (required)

Nice To Haves

• Master’s degree in business, healthcare administration (preferred)
• Formal Sales Training (preferred)
• Clinical Training (preferred)

Responsibilities

• Serves as strategic counsel to Market President, System Strategy and Marketing, Medical Group, and Population Health related to incremental growth opportunities and barriers.
• Acts as strategic growth expert to service line leaders as well as BSMH specialists building a new practice, collaborating to create a high impact growth plan with measurable targets.
• Using national, state, and local trends, benchmarks BSMH performance in KPIs most relevant to growth in product portfolio, identifying gaps and recommending matters most initiatives to market leadership.
• Conducts face to face visits with physicians, providers, and influencers to inform them of new services and/or changes in care delivery to optimize care coordination of in-network offerings for empaneled patients.
• Identifies barriers and facilitates resolution improving care delivery, often resulting in substantial process change and/or new service offerings.
• Identifies physicians and providers at risk of leaving network and partners with market leadership to create and operationalize a retention plan.
• Convenes market stakeholders to discuss and address competitive threats, performance improvement opportunities, and product differentiators to enable incremental growth.
• Aggregates and interprets multiple sources of data to inform creation and execution of strategic call plan, demonstrating measurable growth impact to product portfolio.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level