Physical Therapy Receptionist
About The Position
Orthopaedic Specialty Group currently has an opening for a Receptionist in our Physical Therapy Department. Responsibilities include, but are not limited to: Greet patients and visitors in a prompt, courteous, and helpful manner. Arrives patients via computer system; verify patient information, current referral if applicable, and provides appropriate paperwork to patient. Collects applicable co-pay. Obtains benefit information and referrals/authorizations if necessary Books, cancels and reschedules patient appointments Answers phones, transfers and/or directs calls during busy times. Acts as liaison between patient and other staff, including therapists, PTA, and physical therapy techs, etc... When applicable, relays phone messages from patients to Therapists. Keeps waiting room neat and presentable at all times. Maintains excellent communication with Physical Therapists and patients regarding wait times or delays. Maintain patient confidentiality.
Requirements
- Minimum of a high school diploma or GED.
- Computer literate.
- Candidates will be courteous, articulate, reliable and must be able to multi-task in a busy, professional, fast-moving environment while maintaining excellent customer service.
Nice To Haves
- Secondary training in business school or college preferred.
- 1 Year of experience in a medical office as a receptionist/appointment scheduler a plus.
Responsibilities
- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Arrives patients via computer system; verify patient information, current referral if applicable, and provides appropriate paperwork to patient.
- Collects applicable co-pay.
- Obtains benefit information and referrals/authorizations if necessary
- Books, cancels and reschedules patient appointments
- Answers phones, transfers and/or directs calls during busy times.
- Acts as liaison between patient and other staff, including therapists, PTA, and physical therapy techs, etc...
- When applicable, relays phone messages from patients to Therapists.
- Keeps waiting room neat and presentable at all times.
- Maintains excellent communication with Physical Therapists and patients regarding wait times or delays.
- Maintain patient confidentiality.
Benefits
- OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
