Physical Security System Administrator 1 - San Jose, CA

M.C. Dean, Inc • San Jose, CA

17h • Onsite

About The Position

M.C. Dean is Building Intelligence®. They design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, their capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquartered in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. The company fosters a collaborative and forward-thinking work environment, committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. The Physical Security Systems Administrator 1 will join the Security and Electronic Systems (SES) business Unit. As part of SES, this role will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. In this role, the administrator will be working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support for clients enterprise physical security system.

Requirements

• Ability to travel up to 10%
• BS degree and 1+ Years of progressive experience or HS Diploma or Equivalent and 3+ Years of progressive experience
• Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
• Demonstrated understanding of Windows patching and vulnerability remediation.
• Basic knowledge of large-scale networking, VLANS and routing.
• Requires reliable attendance at customer site during work hours required by customer.
• 1+ years troubleshooting physical security systems in an enterprise environment to include Access Control, Key Box Management, and Video surveillance systems
• 1+ years experience in deploying or auditing physical security systems such as new site programming, new hardware additions, and validating correct system programming for building objects
• 1+ years experience working on IT related systems such as servers, workstations, and network switches

Responsibilities

• Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec, etc.)
• Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required.
• Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support.
• Support daily operations to include monitoring and reviewing system logs.
• Performs root cause analysis on significant issues at appropriate level of support.
• Implementation and maintenance of updates and enhancements of Security Video Management System, Security Key Management System, Security Access Control System Inventory Management System, Visitor Management System and other systems
• Programming of software for new and existing Physical Security Systems
• Updating Security System configurations as required by project
• Deployment of firmware and software updates to the Security Systems as required by project
• Updates of the System Programming Standards (Naming Convention, Configurations, etc.) as required by project;
• Troubleshoot and audit physical security systems as it relates to access, monitoring, video, or other related issues

Benefits

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.
• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees