Physical Security System Credential Specialist (System Administrator 2) - San Jose, CA

M.C. Dean, Inc•San Jose, CA

4h•Onsite

About The Position

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Physical Security System Credential Specialist to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. In this role you will be working as part of a team to monitor, manage, and maintain credentials (access badges) for a global enterprise within the Physical Access Control system. This role handles creation of cardholder groups, access roles, credential configurations, and other potential responsibilities associated with physical credentials. This position is maintained at a single on-site work location. Candidates must have flexibility in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.

Requirements

BS degree and 2+ Years of progressive experience or HS Diploma or Equivalent and 8+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
Requires reliable attendance at customer site during work hours required by customer.
1+ years troubleshooting physical security systems in an enterprise environment to include Access Control, Key Box Management, and Video surveillance systems
1+ years experience working on IT related systems such as servers, workstations, and network switches

Nice To Haves

Experience in Physical Access Control Systems (PACS) and/or Identity Management Systems

Responsibilities

Manage physical security system support to meet service level agreements.
Analyze physical security system performance and recommend improvements.
Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.
Communicate with customers, manufacturers, vendors, and technical specialists.
Train system users and other system support personnel.
Analyze and modify preventive maintenance checklists for system changes.
Troubleshoot system performance issues and implement corrective actions.
Perform preventive maintenance actions including system back-ups, error log reviews, database size, and integrity checks.
Organize and prepare detailed documentation of system performance, including service request records and analysis.
Plan requirements with internal customers and usher projects through the entire project lifecycle, focusing on deployments and enhancements to the badging/credentials system infrastructure and services.
Provide assistance to end users in accessing and using client Physical Security systems (CCURE, Lenel, Genetec, etc.)
Verifying identification and authorization in compliance with security protocols.
Maintaining accurate records and documentation of access control activities.
Collaborating with security and facilities teams to resolve access issues promptly.
Work and collaborate with helpdesk and badge office teams
Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to the next level of support.
Support daily operations to include monitoring and reviewing system logs.
Performs root cause analysis on significant issues at appropriate level of support.
Knowledge of System Programming Standards (Naming Convention, Configurations, Credential Formats etc.) as required by the project.
Troubleshoot and audit physical security systems as it relates to access and user credentials
Host kick-off meetings with stakeholders, gather/scope project requirements, and report project status on a regular basis
Be responsible for problem solving, anticipating issues and risks, identifying communication gaps, and managing escalations
Perform all duties with minimal direct supervision.

Benefits

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
A competitive salary
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave