Phone Scheduler

TEKsystems•Ann Arbor, MI

19h•$18 - $20•Hybrid

About The Position

Network Upgrade Phone Scheduler needed to schedule all locations for a network upgrade. About 5,000 locations need to be done by the end of 2026. The right candidate will have strong over the phone support experience, as they will be making many calls each day and talking with a lot of different end users. They should also have experience with data entry and strong organizational skills which will be critical to ensure everything gets scheduled correctly in order to meet these timelines. The internal employees will be filling out a form with the contact information for their contact information, and this person will be responsible for reaching out to those people and coordinating a time to complete their network upgrade, being cognizant of all other upgrades being scheduled, time zones, store hours, etc. This person will also be competing confirmation calls and validation calls of successful upgrades after the fact. Please apply if you're interested in hearing more about the opportunity We are looking to set up interviews as early as this week Medical, Dental, and Vision Benefits Offered from Day One If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address)

Requirements

Strong over the phone support experience
Experience with data entry
Strong organizational skills

Nice To Haves

Project coordination
Project scheduling
Customer service
Phone etiquette
Phone communication

Responsibilities

Reaching out to people and coordinating a time to complete their network upgrade
Being cognizant of all other upgrades being scheduled, time zones, store hours, etc.
Completing confirmation calls
Completing validation calls of successful upgrades after the fact.