Phone Representative

Summit Racing Equipment

About The Position

Summary: Handle various incoming calls (both sales and customer service oriented). These calls do not require an in depth technical understanding of high performance parts or their application on the part of the agent. This job also exists to provide additional support and increased capacity to other departments within the company, and the Customer Support Center in particular. Essential Duties and Responsibilities: Answer incoming calls from customers who wish to place an order and know their part numbers. Complete entire order transaction, including credit card, billing and shipping address, shipping options, email address, source code, final confirmation etc. while the customer is on the line. Answer incoming calls from customers who wish to order a Summit Racing Equipment catalog. Handle Order Completion Transfers from Senior Sales departments in all locations. Complete the order (credit card, billing and shipping address, shipping options, email address, source code, final confirmation etc.) Provide customer with total and estimated time in transit. Handle incoming Order Status calls. Access tracking numbers and retrieve current shipping status of the order in question from UPS and Fed-Ex web sites. Forward call to Customer Service Department if outstanding issue requires immediate resolution. Advise customers on additional items need for complete satisfaction where applicable. Set up drop-ship orders where applicable, and enter detailed instructions for custom made items in order messages. The Team Member Experience: We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place. If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources. Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Be Part of Our Team! You live and breathe high performance, so you might as well work it too! Join the Summit Racing team and turn your passion into a career!

Responsibilities

Answer incoming calls from customers who wish to place an order and know their part numbers.
Complete entire order transaction, including credit card, billing and shipping address, shipping options, email address, source code, final confirmation etc. while the customer is on the line.
Answer incoming calls from customers who wish to order a Summit Racing Equipment catalog.
Handle Order Completion Transfers from Senior Sales departments in all locations.
Complete the order (credit card, billing and shipping address, shipping options, email address, source code, final confirmation etc.)
Provide customer with total and estimated time in transit.
Handle incoming Order Status calls.
Access tracking numbers and retrieve current shipping status of the order in question from UPS and Fed-Ex web sites.
Forward call to Customer Service Department if outstanding issue requires immediate resolution.
Advise customers on additional items need for complete satisfaction where applicable.
Set up drop-ship orders where applicable, and enter detailed instructions for custom made items in order messages.