Customer Relations Phone Representative Trainee

BrandSource•Springfield, IL

21h•$17 - $18•Onsite

About The Position

We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience. The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed. Even with limited experience, we will train the right person!

Requirements

Strong phone etiquette and active listening skills
Customer-focused mindset with the ability to adapt to different personalities
Excellent verbal and written communication skills
Ability to multi-task, prioritize, and manage time effectively
Basic computer skills
Accurate data entry skills
High school diploma or equivalent
Valid driver’s license

Responsibilities

Manage a high volume of incoming calls
Build strong trusting relationships with customer accounts through open and interactive communication
Provide accurate and complete information using appropriate tools and resources
Handle customer complaints, identify solutions, and follow up to ensure resolution
Accurately document customer interactions, update accounts, and maintain records
Follow all communication procedures, guidelines, and company policies

Benefits

401(k)
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Profit sharing
Savings bank
Vision insurance
401(k) with profit sharing
One week of paid time off
One paid personal day every 90 days (up to four per year)
Free life insurance
Health savings account (HSA)
90-day performance evaluation with opportunity for pay increase based on training retention and attendance