Phone Representative and Administrative Support
Home Evolution Roofing•City of Cohoes, NY
•$18 - $22•Onsite
About The Position
This is an entry level role that provides phone, and general office support ensuring operations flow smoothly and efficiently. This role requires customer communications, scheduling appointments, organizing documents, assisting with customer inquiries, and support coordinating between personnel and clients. We're looking for great organizational skills, professionalism, and the confidence to manage multiple tasks and responsibilities within a fast paced environment.
Requirements
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Ability to work independently or with a team
- Proficiency with basic office software and equipment
Nice To Haves
- Previous administrative or office experience is a plus
- Customer service experience is a plus
Responsibilities
- Answer, screen, and direct incoming phone calls, emails, texts, and other communications in a professional manner
- Outgoing phone calls to any potential new customers who submit inquiries online via our website, Angi, Google and other sources
- Maintain office internal records and calendars by scheduling appointments, estimates, and service calls
- Compiling and filling out any paperwork for customers: mailing contracts, invoices, permits, warranties or other documents
- Compile sales/educational material for our sales team; Regularly check this inventory to ensure there is a stockpile made (involves copying, printing, organizing and storing)
- Assist in handling incoming and outgoing mail
- May require occasional local travel - running errands, post office etc.
- Basic data entry into internal systems while maintaining confidentiality of company, employee, and customer information.
- Support office operations as needed.
- Respond to customer inquiries about roofing services, estimates, and project timelines
- Assist customers with scheduling appointments
- Ability to handle customer information and inquiries professionally
- Help coordinate the schedule for our sales team
- Track and update calendar notes or other important information
- Communicate scheduling to employees and/or customers
Benefits
- Paid Sick Leave
- 401(k)
- Company parties
- Flexible schedule
- Opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
