Phone‑Based Support Specialist– Medical Devices

Trane Italia • Noblesville, IN

1d • Onsite

About The Position

Trane Technologies is a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes, and transportation, with a mission to prioritize the planet. The company emphasizes sustainability as integral to its business. This role invites individuals to contribute to a better, sustainable future by joining Trane Technologies in challenging what's possible. The position involves promoting company values through productivity, quality, relationship management, and continuous improvement. The specialist will communicate directly and indirectly with global customers and distributors regarding product failures and complaints via various channels, documenting interactions and root cause analyses, and managing open events to ensure customer satisfaction. The role also includes working with external service and distribution partners for product support and evaluating, troubleshooting, and repairing products and components returned from customers.

Requirements

• 1 - 3 years related work experience (technical service, refrigeration, electronics).
• High school diploma.
• Proficient in Microsoft Office Suite.
• Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.
• Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
• Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.
• Ability to promote and identify process improvements in the work environment, actively seeking to make things better.

Nice To Haves

• AS/BS in EET, MET or other technical discipline.
• FourthShift and Microsoft CRM preferred.

Responsibilities

• Promotes company values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.
• Directly/indirectly communicates with company customers and distributors world wide regarding product failures and complaints via telephone, fax, and email.
• Document customer communication and root cause analysis.
• Manage open events to ensure customer satisfaction.
• Works with outside service and distribution partners for support of products both in and out of warranty.
• Other duties/responsibilities and projects as assigned (i.e. product updates).
• Evaluate, troubleshoot and repair products and components returned to company from the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED