Customer Support Specialist (Phone & Email)

Vertical Screen Inc. • Warminster, PA

1d • Onsite

About The Position

At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government. We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other. This role is for a friendly, professional, and detail-oriented Applicant Services Representative to assist external applicants by phone and email. You will be the first point of contact for individuals seeking information, updates, and guidance, making a meaningful difference in their experience by listening carefully, communicating clearly, and providing accurate information. This is a meaningful role in a supportive team environment with opportunities to grow customer service and administrative skills, offering a stable, structured work environment. This is an on-site position located in Warminster, PA, paying $16/hr.

Requirements

• Strong attention to detail
• Must be able to work in a fast paced, inbound/outbound call center environment
• Must be able to achieve and maintain high volume production
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office

Responsibilities

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees