Customer Support Chat/Email Specialist

Conservice•Logan, UT

6h•$16•Hybrid

About The Position

Working in support chat is a fast-paced environment using software to chat with residents in real time to answer their questions and resolve their concerns. Applicants may be considered for a chat or email position, or a hybrid combination of both. Email specialists review and respond to incoming email requests, questions, suggestions, and complaints from the primary Conservice email accounts. Your ability to manage these issues with speed and accuracy will help ensure that customer needs are met, and resolutions are found.

Requirements

Excellent written communication
Strong organization and time management
Good verbal & internal communication skills
Ability to work independently and efficiently
Consistent attendance record
No written warnings last 90 days
High School Diploma / GED or equivalent
Comfortable enough with computers to learn and utilize Conservice’s internal software and document important information
Knowledge and familiarity with multiple LOBs (SF, CCS, etc...)

Nice To Haves

Past experience with chat/email customer communication helpful

Responsibilities

Address customer service emails
Maintain availability in chat software and answer incoming chat requests
Maintain high level of quality and customer service in all communication
Keep management updated on e-mail volume and specific complaints or issues
Communicate with clients and other departments as necessary
Assure quality control of outgoing email
Submit and follow up on personal EWOK submissions relating to emails and accounts
Take on additional assignments or projects as needed
Phone use: Inconsistent (up to 5% of a workday) Outbound calls to leasing offices as needed

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