Phone Customer Support Professional

Pattern • Lehi, UT

20h • Hybrid

About The Position

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®. As a Phone Customer Support Professional, you will primarily provide support through phone calls and chat interactions, assisting customers and collaborating with your team while working across systems like Amazon, Zendesk, and Shopify. Our elite teams at HQ and overseas supports over 50,000 products across major Ecommerce platforms. We are dedicated to our work and try to create awesome moments along the way. This is a great opportunity to learn more about Ecommerce and the accelerator business as a whole.

Requirements

• 1 year of customer service experience.
• Effective social interaction, verbal and written communication, organizational skills, and the ability to perform a variety of tasks efficiently.
• Type 40+ WPM.
• Computer proficient with MS Office products.
• Strong analytical skills, detail-oriented, self-motivated and proactive.

Nice To Haves

• Bachelor’s degree preferred.
• Working knowledge of Ecommerce platforms (Shopify, and Zendesk are helpful, but not required).

Responsibilities

• Act as a liaison between customer, manufacturer, and Ecommerce platforms including Amazon, Walmart, Shopify, and others in US and global marketplaces.
• Manage multiple brand interactions across all marketplaces through phone calls, chats, and emails.
• Represent a primary brand partner and provide support for our mutual customers.
• Identify trends and opportunities that need to be addressed throughout the company.
• Respond to consumer-facing questions that help positively impact buyer behavior on Amazon.
• Help customers through their whole journey to resolution.
• Manage customer refunds.
• Partner with your manager to take on new tasks and projects as our team continues to expand what we offer to our stakeholders.

Benefits

• Accrued PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees