PHO - In-Room Dining Server
About The Position
The PHO - In-Room Dining Server plays a vital role in delivering exceptional dining experiences to guests within their rooms, ensuring comfort and satisfaction throughout their stay. This position requires attentiveness, professionalism, and a strong commitment to hospitality standards to meet and exceed guest expectations. The server is responsible for accurately taking orders, delivering food and beverages promptly, and addressing any guest requests or concerns with courtesy and efficiency. By maintaining high standards of cleanliness and presentation, the server contributes to the overall ambiance and reputation of the hotel’s food and beverage services. Ultimately, this role is essential in creating memorable guest experiences that encourage repeat visits and positive reviews.
Requirements
- High school diploma or equivalent.
- Previous experience in food and beverage service, preferably in a hotel or hospitality environment.
- Ability to communicate clearly and professionally with guests and team members.
- Basic knowledge of food safety and hygiene standards.
- Ability to stand and walk for extended periods and carry trays or food items safely.
Nice To Haves
- Experience specifically in in-room dining or room service roles.
- Familiarity with hotel property management systems or point-of-sale (POS) technology.
- Certification in food handling or hospitality service.
- Multilingual abilities to assist a diverse guest population.
- Strong problem-solving skills and the ability to remain calm under pressure.
Responsibilities
- Greet guests warmly and take in-room dining orders accurately, ensuring all special requests and dietary restrictions are noted.
- Deliver food and beverages to guest rooms promptly while maintaining proper presentation and temperature standards.
- Set up in-room dining trays or tables according to hotel standards, ensuring cleanliness and attention to detail.
- Respond to guest inquiries and requests professionally, resolving any issues or escalating them to management as needed.
- Maintain knowledge of menu items, daily specials, and hotel policies to provide accurate information and recommendations.
- Collaborate with kitchen and room service teams to ensure timely and efficient service delivery.
- Adhere to all health, safety, and sanitation guidelines to ensure guest well-being and compliance with regulations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
