PHO - In-Room Dining Order Taker
About The Position
The PHO - In-Room Dining Order Taker plays a critical role in delivering exceptional guest experiences by efficiently managing and processing in-room dining requests. This position serves as the primary point of contact for guests placing food and beverage orders, ensuring accuracy and timeliness in communication with kitchen and service staff. The role requires attentiveness to guest preferences and special requests, contributing to personalized service that enhances overall guest satisfaction. By maintaining clear and courteous communication, the order taker helps streamline operations and supports the hotel's reputation for quality hospitality. Ultimately, this position is essential in creating a seamless and enjoyable dining experience for guests within their rooms.
Requirements
- High school diploma or equivalent.
- Previous experience in customer service or hospitality, preferably in food and beverage order taking or related roles.
- Basic computer skills and familiarity with order management systems.
- Excellent verbal communication skills in English.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Nice To Haves
- Experience working in a hotel or hospitality environment.
- Knowledge of multiple languages to assist a diverse guest population.
- Familiarity with point-of-sale (POS) systems and hotel property management software.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Certification in hospitality or customer service training programs.
Responsibilities
- Answer incoming in-room dining calls promptly and courteously, accurately recording guest orders and special requests.
- Verify menu items, availability, and pricing to provide guests with up-to-date information and recommendations.
- Coordinate with kitchen and service teams to ensure timely preparation and delivery of orders.
- Maintain detailed records of orders, guest preferences, and any issues to support continuous service improvement.
- Handle guest inquiries and resolve any order-related concerns professionally to ensure guest satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
